CRMPeople.com - CRM contracts & Customer Relationship Management contracts

Recommended Books

"Secrets of Customer Relationship Management" by James G. Barnes.

Chapter Five is essential reading "What is a Relationship, Anyway?" This is an essential question - glossed over in many CRM books.

The CRM-toolkit holds what it takes to run a successful program and project. It contains the tools and key drivers all managers should use to achieve implementation success. Learn what really goes into managing a CRM initiative. The CRM Toolkit is designed to make creation of CRM agreements far more straight forward. It is supplied primarily in MS-Word format documents, ready to use.

Content, community, and service for CRM professionals. Providing technical discussion, job postings, an integrated directory, news, and much more.

Lots of interesting articles and press releases including popular CRM site links.

Oracle bid for PeopleSoft sends message to CRM users By Matt Hines, SearchCRM.com

PeopleSoft to acquire J.D. Edwards By Jon Panker, SearchCRM.com

Gartner: Microsoft looms over CRM midmarket By Matt Hines, SearchCRM.com

Siebel plays Switzerland Carol Hildebrand, Special to SearchCRM.com

Governments get clued in to 'customer' care By Matt Hines, SearchCRM.com

CRM Success Tricky in Asia New study says the Asian market is a good CRM opportunity, but will not grow as rapidly as once thought. by Martin Schneider

CRM Earnings: A Mixed Bag Big players falter, while smaller firms flourish. by Lisa Picarille

Fast ROI The changing face of CRM in financial institutions. by Chris Hall

PeopleSoft launches new midmarket apps By Matt Hines, SearchCRM.com

Aberdeen highlights CRM success stories By Matt Hines, SearchCRM.com

Suite success! Firm saves on integration by using Oracle CRM package By Matt Hines, SearchCRM.com

CRM And Lessons Learned by Stephen Shaw

Business Activity Monitoring White Paper by Jason Elliott-Alliances Director, Adastra Software-Creating Value Through Vision

CRM and Government- Several articles pertaining to how Governments are utilising CRM

How to make the best of losing a job: Holly Hubbard Preston International Herald Tribune- Interview with Garry Willmott, GM CRMpeople

Utilising CRM energy by Jennifer Foreshew

Top Guns (part 1) the 20 most influential people in CRM in the past year From CRM Magazine September 2002

Top Guns (part 2) From CRM Magazine September 2002

Amdocs upgrades Clarify suite By Ann Bednarz

Right On! Stellar CRM is possible. Here are the stories of five outstanding implementations to prove it. by Ginger Conlon

The End of CRM As We Know It It's Time To Face The Facts by Dave Sutton and Thomas Klein

PeopleSoft on designing CRM for the government: Flexibility, value is key By Matt Hines

Best positions itself for CRM threat from Microsoft By Jon Panker

Siebel forges closer ties with IBM By Carolyn A. April

Accenture fingers blame for CRM failures By Matt Hines

Separating CRM myth from reality by Richard F. Gerson, Ph.D

PeopleSoft targets CRM customers with new HR tool By Matt Hines

Oracle CRM developers detail their strategy By Matt Hines

A Shocking, but True, View of CRM by Randy Davis - Sr. VP, eCRM, Staffware

A Peek at the CRM Market by Siddhartha Jain - Management Executive

The Tom Siebel Prophecies - 5th September 2002

Microsoft offers first glimpse at its CRM applications By Matt Hines

Evaluating CRM Solutions: What to Consider When picking the CRM solution that's right for you, start with the basics. by Jim Dickie

Are reports of CRM failure greatly exaggerated? By Jon Panker

CRM Industry Leaders Create New CRMAdvocate Program

Flushing Out the Hidden Costs of CRM By Erika Morphy CRMDaily.com

Avoid disaster when picking your CRM vendor By Jon Panker, News Editor, SearchCRM

Competition Turns Up Heat on Siebel by Adhanda Enterprises, LLC, Adhanda Enterprises

CRM Success – Overcoming the Myths, Avoiding Failure by Chris Selland, Managing Director, Reservoir Partners

IBM Deploys Siebel: An Enterprise-Level CRM Rollout By Erika Morphy CRMDaily.com

Microsoft Marches into CRM By Mary Jo Foley, Baseline

Datamonitor: CRM Rising Advises vendors to expand portfolio, target SMEs by Tom Kaneshige, Line56

Farming out CRM By Paul Krill

CRM for Small Biz, Part 1: Don't Think Big By Erika Morphy CRMDaily.com

CRM for Small Biz, Part 2: Things Besides Size That Matter By Erika Morphy CRMDaily.com

The Real Cost of CRM By Erika Morphy CRMDaily.com

Oracle Product Profile: Tapping the Power Behind CRM By Erika Morphy CRMDaily.com

Wall Street Warms to CRM By Lou Hirsh CRMDaily.com

Is the CRM Industry Still Shaking? By Erika Morphy CRMDaily.com

Siebel Unveils eGov Industry App By Erika Morphy CRMDaily.com

Privacy puts up a CRM roadblock By Matt Hines, Assistant News Editor, searchCRM

Don't Let Them Go- Keeping Your CRM Resources by Garry Willmott General Manager CRMpeople.com- CRM Magazine March 2001

Training Your Best by Garry Willmott General Manager CRMpeople.com - CRM Magazine June 2001

CRM Salary Survey From CRM Forum

Analytical CRM: Today's insight is tomorrow's opportunity

What is a CRM strategy?

What effect will an economic downturn have on CRM?

Down Turn May be Upturn for CRM

CRM Market is Heating Up

Nailing the myths about CRM

CRM Consulting or Insulting?

Is Customer Service A Lesser Priority Now?

CRM Works--Only If You Create the Right Environment

To implement CRM successfully, you'll have to reorganize your customer and change your organizational mindset. By William F. Brendler From destinationCRM.com March 19, 2001

CRM and Field Service: The Untapped Connection

Fewer than one in 20 companies have automated the link between field service and CRM systems--but the potential for unrealized profits is in the billions.

Turning Your Call Center into an Interaction Center

Adding interactive technologies to your call center puts service wherever the customers wants it.

Banking Buys into CRM

CRM is helping the financial services industry shift their orientation from the product to the customer

Customer Relationship Management & Evaluation by Brian Birkhead

A Strategic Framework for CRM by Patrick Sue and Paul Morin

Complexity of CRM Applications Driving the Next Generation of Training

Executives are beginning to identify training as ground zero in their efforts to meet business objectives through CRM. According to a CRM Journal article Why CRM Projects Fail, "...a critical [implementation] pitfall to avoid is focusing too much on process and technology, and not enough on the people who will be using the system."

Seven Critical Steps to a Successful CRM Solution - by Peter M. Dascalos - Associate Director of CRM, SEI Information Technology

Many Customer Relationship Management (CRM) applications saturate the marketplace today, but does choosing the right package to automate your Sales, Marketing, Service and Support functions automatically guarantee you success? Although selecting the right product is important, it is only one piece of the implementation cycle that will assure the expected ROI and the 'buy in' of employees.

Applix iEnterprise wins award for top CRM solution

Applix’s Internet-based CRM software package, iEnterprise v8.0 has won the eWeek eXcellence Award, as the leader in the CRM category. This announcement comes on the heels of Applix winning two other software awards

Top 10 dos and don’ts for CRM - Dan Hooper, co-founder of itROI, offers sound advice on implementing a CRM strategy.

Chordiant writes new rules for CRM

Chordiant Software has released its Unified CRM Solution v3.0 with new Unified Rules which places the writing of business policy in the hands of a company’s analysts.

Accelerating Customer Relationships: Using CRM and Relationship Technologies

Written by Ron Swift, an internationally known consultant, author, and strategist in the area of CRM, data warehousing, and e-business, the book provides a wide variety of case studies and implementation and strategy tips. Read selected excerpts from Ron's book.

Secrets of CRM Success

When you examine the success rates of many CRM efforts, the low numbers may shock you. Some analysts predict that up to 70% of current implementations are failing. Why? Many of these companies are "wowed" by the latest CRM technology, so they buy it and then try to force-feed processes and people into the way the technology works. Technology is great, and it can be an integral part of CRM success. However, there are several things that should be done before a company even considers a technology platform. They are what I call the "4 Ps of CRM Success."

Dynamic Commerce - The Changing Face of Business-Siebel Systems

CRM Solutions Guide: Independent Review of 12 Leading CRM Vendors

CRM software guru Jay Chang provides his insights on the key solution categories, tips for selecting the "right" CRM package, and succinct reviews of twelve leading vendors, including Broadvision, Clarify, e.Piphany, Oracle, Pivotal, and Siebel.

The CRM Primer: What You Need To Know To Get Started with CRM

A 30-page e-book containing nine articles from CRMGuru.com's guru panel, including "What is CRM?" "Measuring the value of CRM," "The human dimension of CRM: the key to success or failure," and "The basics of CRM technology."

"Beyond CRM: A Holistic View on Serving the Customer", by Ingo Glaser

"Internet Supported CRM: Implementation Issues", by Dr. Jim Hamill

"Internet Supported CRM: Discussion Paper", by Dr. Jim Hamill

CRM Investments Finally Ring True - Andersen Consulting

Challenges and Main Components of CRM - By Shashi Tripathi - Posted 15/08/2000

Divide and Conquer

CRM Beyond the Web
Companies seeking to strengthen their customer relationships and customer service processes may benefit from the principles outlined in this article.

Roadmap to Implementation for CRM
This paper examines the concept of CRM and addresses the consequences of CRM in Enterprise Application Spending and implementation.