CRMpeople.com

Presents

Resume 836.

SUMMARY & KEY SKILLS
 

A professional management consultant with an excellent track record of providing value to clients through technology enabled business transformation. Experience of several CRM (Siebel) implementations including all phases of the project lifecycle. Strong analytical skills, a dedicated focus on delivering business benefit and a proven record of successfully delivering on target.

Key skills include:

  • Operational Benchmarking,
  • Process mapping and analysis,
  • Requirements gathering and specification,
  • Project Management,
  • Benefits Realisation Review,
  • System Testing,
  • Workflow modelling,
  • Workshop facilitation,
  • User Training.

CURRENT EMPLOYMENT – VALORIS
 

Valoris Ltd. London, UK

Senior Consultant (March 2001 – ONGOING)

Current Role is working as a Business Analyst on a large transformation project based around Siebel and Oracle financials. Responsible for the redesign of processes and the gathering of business requirements across different processes. Responsible for Siebel requirements formulation, system gap analysis, system design and system man-days assessment. I am also tasked to identify system functionality gaps and to propose solutions to those gaps.

Currently employed as a senior consultant. Key clients include Capita TV Licensing, Eli Lilly, Inmarsat, Cable & Wireless and npower Business Services. Have worked on several large Customer Relationship Management projects and have largely been involved in system requirements gathering, business process analysis and business analysis. Experience of all stages of the systems development project lifecycle. Am able to fulfill various roles within project teams but my key skills are business analysis and the development and delivery of solutions to complex business-technical problems. Also able to fulfill many project management and coordination roles.

 

PREVIOUS EMPLOYMENT
 

Prudential Assurance Ltd. London, UK

Contractor (September 2000 – March 2001)

Initially contracted to Prudential as part of a project team within their General Insurance division. Initial role was to assist in a closure and benefits review of a large-scale transformation project. Required me to undertake a variety of tasks including process analysis, workflow sampling, benefits analysis, project planning/management and report writing. Following the benefits review work I was retained to perform several additional pieces of work within their business development team. The work included the production of updated disaster recovery processes and procedures for the new organisation and an analysis and mapping of their telephony architecture to update their systems documentation.

Working for Prudential provided me with an opportunity to gain valuable experience of the Insurance market and of large-scale organisational transformation.
 

Ericsson Communications Ltd. Auckland, NZ

Contractor (November 1999 – July 2000)

Contracted to perform feasibility studies for their potential customers in order to establish the opportunity that Ericssons’ products presented for them. The result was the delivery of business cases based on the customers’ systems and processes including an assessment of the potential for the improvement of systems and processes if the selected products were implemented. Analysis was based on BPR and systems methodologies supported by appropriate systems and process analysis tools and techniques. The primary outputs of the analyses were entity-state diagrams, data-flow diagrams, process summaries and detailed multi-level process maps including time-based cost assessments of the processes. The products where then conceptually applied to the processes and the changes/improvements were mapped, detailed and quantified.

Working at Ericsson gave me an opportunity to learn a great deal about the telecommunications market place and technologies such as: Bluetooth, WAP, GPRS and CDMA.

QUALIFICATIONS & TRAINING
 

Member of the British Computer Society

Siebel Systems (V7) Business Analyst Certified (April 2002). Staines, UK

  • Siebel Requirements Mapping Course

Open University (May-Oct 2001) London, UK

  • Project Management for Technical Projects

Barrister and Solicitor of the High Court of NZ (March 2000) Auckland, NZ

  • Admission Ceremony

Institute of Professional Legal Studies (Jan-March 2000) Auckland, NZ

  • Legal Professionals Course
 

University of Waikato (1994 – 2000) Hamilton, NZ

  • Bachelor of Laws
  • Bachelor of Management Studies (Majoring in Management Information Systems)
 

Spotswood College (1989 – 1993) New Plymouth, NZ

  • University Entrance
  • Higher School Certificate (5 Subjects)
  • Sixth Form Certificate (5 Subjects)
  • School Certificate (6 Subjects)

INTERESTS
 

My leisure and sporting interests are varied and are focussed towards the more physically challenging of the outdoor pursuits. I enjoy staying fit, running, squash and I regularly attend the gym. I also enjoy mountain biking and snowboarding.

Personal Information
 

AGE: 28

HEALTH: Non-Smoker

DRIVERS LICENCE: Yes - Full

References – Available on request.