CRMpeople.com

11/99-12/2002 SUN MICROSYSTEMS

Palo Alto, California

IT Business Technologist

Designed, implemented, and supported Siebel CRM, Annuncio Marketing Campaign System, Sun GETS, Sun Profile, and Sun Forecast with existing Sun Microsystems Sales and Marketing legacy systems according to Rational Unified Process program development methodology. Mapped and analyzed Sales and Marketing operations, business models, and goals according to specific data gathering techniques in order to provide proactive solutions for dealing with customers using tools, processes, and reports. Assisted in the development, configuration, and implementation of Siebel CRM UI, the data model, the real-time interface, and batch interface with Sales and Marketing systems and Oracle 8i. Delivered and supported Sun Microsystems internal PRM, Sales Forecasting, and Enterprise Tracking systems within the entire Global Sales Organization. Coordinated and lead teams responsible for delivering quality analysis of Field Sales & Marketing support services solutions and operations. Performed alpha and beta testing on multiple application releases in order to identify bugs and areas of improvement for future application releases. Provided functional expertise and leadership that enabled Sun Microsystems Sales and Marketing to execute its FY00-FY03 programs using Sun IT solutions. Interfaced at the client executive and senior management level to ensure application functionality fulfilled acceptance criteria for business processes and development.

08/99-11/99 Bank of America Securities LLC.

San Francisco, California

Purchasing Systems Specialist

Participated in the analysis, design, development, and deployment of a critical e-business software solution for Sales. Provided technical support for the new I-Buy e-commerce system on an NT platform. Verified asset allocation and coordinated purchase orders within an internal software system. Analyzed functionality of current asset tracking software. Reported financial metrics for the West Coast.

05/99-08/99 BANK BOSTON ROBERTSON STEPHENS

San Francisco, California

Financial Analyst

Delivered and exceeded set targets for lead acquisitions and financial opportunities.

Performed investor reporting and analysis during this internship assignment. Assisted in pre-sales and market delivery within a team environment. Maintained repository for corporate asset recruitment.

05/97-08/97 HITACHI USA

05/96-08/96 Sunnyvale, California

1. Marketing Assistant

Supported company promotions and advertising programs as part of company marketing initiatives. Updated and integrated old and new client portfolios on the company’s database using various MS Office programs.

University of California at Berkeley

Spring/1995 to Spring/1999

Major: Integrative Biology

Minor: Business Administration

Sun University

Fall/2000 to Spring/2001

Courses: Unix I&II, Unix Shell Scripting,

HTML I&II, Solaris System Administration,

SQL, SQLPLUS

Project Management, Relationship management, Excellent communication skills, Organized, Proven leader of a distributed global team, Business Development, Data/Systems Analysis

Siebel Thick Client, Unix, Unix System Administration, Perl Scripting, Oracle RDBMS, Sybase RDBMS, XML Interfacing, Actuate eReporting, Tools Configuration, SolarisOS, Windows 95 to XP, HTML Editing, Flash 5, TCP/IP, Networks (DNS and VPN), HTTP, Firewall, LDAP

Siebel 7.0 Professional, Peoplesoft 8.0, Annuncio Marketing Campaign Tool, IE 6.0, Netscape 4.79-7.01, Microsoft Office, StarOffice, Adobe PhotoShop, BRIO, Filemaker Pro