CRMpeople.com
Presents
Resume 825.
SUMMARY OF QUALIFICATIONS
Highly motivated technical professional with almost 3 years of hands–on information technology experience, combined with experience in various market segment and verticals of CRM.
Ø
Technical responsibility included configuring of user requirements, solution definition for out of box implementations, research and road mapping for new functionalities, testing application at various levels and system and process automations.Ø
Management background includes leading teams, developing time lines, monitoring project standards for deliverables, providing technical vision, assisting in technical design and development of technical architectures, new business development, documentation, and maintaining quality assurance.AREAS OF EXPERTISE
Proficient as Member and Group Lead for technical architecture and development teams through the phases of design, development and implementation of development, execution and deployment of CRM architectures supporting a broad range of capabilities. These capabilities included deploying Web Based applications, EAI integrations, data migrations, Client-Server based programs, CRM Package implementation and workflow definitions.
Ø
Strong focus in technical design and development, implementation, scope resolution and process management.Ø
Active member of teams who have delivered technical architectures and designs for over 5 multi million dollar engagements on time and on budget.EXPERIENCE
2003 – Present Sr. Consultant Cap Gemini Ernst & Young, India
Currently a Senior Consultant with CGEY CRM practice in India. Responsible for providing technical expertise related to Siebel99 to Siebel 7 packages along with EAI, e-scripting, Actuate reporting, designing Workflows, mapping customer requirements and developing best practices and processes.
Ø
Top Financial Institution in NY, America: Member of the Systems Integration and Actuate Reporting Team. The project consolidates and upgrades four existing Siebel 99 implementation to a single Siebel 7 e Financial vertical implementation. Learning the use of Test Director and Quick Test Professional for Systems Integration testing.2001 –2003 Consultant Cap Gemini Ernst & Young, India
Selected as the best Consultant of the year for CGEY India practice for 2002-2003and 2001-2002.
Ø
Top Pharmaceutical Firm in NJ, America: Member and Group Lead for multiple internal implementations of Siebel e Pharma 6.3 for the firm and its subsidiaries. Conducted interactive sessions to research into the operation logics and remuneration policies of the firm to implement package accordingly. Supported deployment moves from different client locations and created post processes to fix data issues in Oracle.Ø
Leading Telecommunication Firm in Melbourne, Australia: This project used Siebel e Communications with Web integration working on Thin Client. Delivered the Billing functionality using Siebel EAI and configuration using Siebel Tools, Siebel e Script and Virtual Business Components to form real time interface to pull data from the existing billing system for manipulations using Siebel Front End. Use of inbound http adapters for storing data into the Siebel system from URLs after creating valid relations and checks.Ø
Sales and Service Industry, Denmark: Involved in creating language specific actuate reports for 9 country implementation of Siebel 200 Sales and service module.
2000 – 2001 Software Engineer, Patni Computer Systems, India
Ø
Top Financial Firm in VA, America: Member of the offshore team involved in multiple Siebel and Client Server implementations specific to requirements directed by the onsite team.EDUCATION
B.E., Electrical Engineering on July 2000 from the Regional Engineering College Bhopal, India
TECHNICAL AND SOFTWARE SKILLS
Technical Architecture: Development, Execution, Operations, EAI Interface, Security Adapters and Implementation.
Application and Tools: Siebel 7.x and lower, Oracle (PLSQL), VB6, Actuate Reporting, PB5, E-Script, XML integration, IIS, Source Safe, Microsoft Office Suite, Visio and others.
Certification: Siebel 7.x.
Databases: ORACLE, SQL Server, Access.
Platform and OS: Microsoft Windows, Novell Network.