Squash;

Horse-riding;

Netball;

Reading;

Oracle Customer Advisory Board (CAB) Member for Oracle Project Contracts.

Nominated by Oracle U.K. to become a member of this board. The only member in the U.A.E.

Application Implementation Methodology (AIM) Training

Oracle Applications: General Ledger, Financial Statement Generator, Sales and Marketing (Release 3i), Sales Online (Release 11i), TeleSales (Release 11i), Sales Compensation (Release 3i), Service (Release 11i), Contracts (Release 11i), Service Contracts (Release 11i), Customer Care (Release 11i), Mobile Field Service.

Hyperlink specializes in implementations of Oracle Applications. Served as a CRM/Financials Senior Consultant with exposure to multiple CRM and Financial 11i projects. Specific areas covered are CRM Sales, Marketing, Service, Accounts Payable, and strong familiarity with other Financial and Distribution modules from both a functional and technical perspective.

As a senior functional consultant, I am responsible for the complete implementation of assigned modules on a project using the AIM methodology. Implementation involves tasks that range from scoping, solution design, gap analysis, testing and resolution, deliverables completion to conversion. As part of the implementation, consultants are also required to:

• Demonstrate understanding of customer's industry and core business processes;
• Collaborate with customer representatives to specify how Oracle products and services add value to their processes;
• Demonstrate creativity in solution development to map customer processes;
• Present different scenarios and approaches to address customer's requirements;
• Developing objective criteria and steps for improving critical processes.

Oracle Modules: General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed Assets, Treasury, iProcurement, Purchasing, Inventory, Order Management, Advanced Pricing, Project Billing, Project Costing, CRM Foundation, TeleSales, Sales Online, Sales Intelligence, Customer Intelligence, Incentive Compensation, TeleService, Service Online, Service Contracts, Mobile Field Service, Spares Management, Depot Repair, Service Intelligence, Marketing Online, Marketing Intelligence, Advanced Scheduler, Financial Analyzer, Sales Analyzer.

Version 11i, HP UNIX

• Responsible for troubleshooting problems faced by the CRM team.

Oracle Modules: Accounts Payable, Inventory, Purchasing, iProcurement, Project Contracts and HR/Payroll.

Version 11i, HP UNIX

• Team Leader for the Project Contracts module, responsible for the scoping, solution design and implementation of Oracle Project Contracts (CRM);
• Conducted a Scope, Objective and Approach workshop for Oracle Project Contracts (Complete Business Flow);
• Developed presentations for workshop sessions;
• Conducted User Requirements gathering and mapping sessions;
• Responsible for the super user project team training for Project Contracts;
• Responsible for documenting the current and future business practices for the Contracts department;
• Identified opportunities to re-engineer existing business process to accelerate return on investment;
• Determined product solution based on fit analysis results;
• Presented solutions to Etisalat Senior Management;
• Completed and Presented Re-engineered Etisalat Business Processes;
• Mapped and performed the setup of Oracle Project Contracts;
• Complicated implementation due to complex process requirement and many bugs and functionality gaps with this new module;
• Developed specifications for customizations of the application;
• Developed and executed Test Scripts;
• Performed detailed unit testing and integration testing of the application;
• Responsible for the conversion of historical and all outstanding contracts;
• Assisted in the scoping and solution design of Accounts Payable.

Oracle Modules: General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed Assets, Property Manager, Purchasing, Inventory, CRM Foundation, Marketing Online and HR/Payroll.

Version 11i, Sun UNIX

• Responsible for the scoping, solution design and implementation of CRM Foundation and Marketing Online;
• Responsible for the super user project team training for CRM Foundation and Marketing Online;
• Bug resolution of CRM Foundation and Marketing Online.

Oracle Modules: General Ledger, Cash Management, Accounts Payable, Accounts Receivable and Fixed Assets.

Version 11.0.3, 3 Tier, NT with NT forms server

• Responsible for the Implementation of Oracle Payables and Cash Management;
• Trainer for the super user project team for the Payables and Cash Management modules.

Oracle Modules: General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed Assets, CRM Foundation, Sales Online, Marketing Online, Sales Compensation, Depot Repair, Sales Online, Field Service, Contracts Core, Contracts for Service and HR/Payroll.

Version 11i, Sun UNIX

• Assisting the RHE team in setting up, testing and debugging the above CRM modules;
• Assisting the RHE team in developing solution for the above CRM modules;
• Responsible for creating setup documents and test scripts for the above modules;
• Obtained a functional and technical understanding of the CRM Service 11i suite of modules as well as modules that interface with, or affect Service;
• Participated in the system integration testing of these modules.

Oracle Modules: General Ledger, Accounts Payable, Cash Management, Fixed Assets and HR/Payroll.

• Upgrade for 11 companies from version 10.7 (NT) to 11i (Sun UNIX);
• Upgrade involved shifting from 11 separate servers to one central server using a Multi-Organization Implementation;
• As a team leader, responsible for the functional solution and overall implementation for all modules in the 11 companies (Multi-Organization Implementation);
• Responsible for the day-to-day team management, ensuring deadlines were met, and resolution management;
• Assisted with project management tasks;
• Functional Consultant for the implementation of Oracle Payables and Cash Management Version 11i;
• Trained the project team on the Accounts Payables module;
• Trained the project team on the Cash Management module;
• Developed the conversion strategy for the conversion of GL, AP and CE data from 10.7 to 11i for the 11 companies;
• Design of the conversion scripts to be used for the complete conversion of GL and AP (open balances and history);
• Assisted ADWEA in the data extraction from the 10.7 system;
• Assisted ADWEA in the data cleansing in order to eliminate duplicate data between the 11 companies;
• Performed the conversion of 3 years history for the 11 companies;
• Performed the reconciliation of converted data for the 11 companies;
• Assisted in the creation of business procedures for the 11 companies;
• Continued support of the application after go-live.

Oracle Modules: General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Purchasing, Inventory and Order Management.

Version 11, HP UNIX

• Assisted in the set-up and testing of Accounts Payable and Cash Management

Oracle Modules: General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Inventory, Purchasing and HR/Payroll.

Version 11i, Sun UNIX

• Implementation involved full Arabic (including all users speaking Arabic and training in Arabic) with customisations and conversion assistance;
• Responsible for the functional solution and overall implementation of all modules;
• Customisation of alerts;
• Responsible for training Accounts Payable, and Cash Management in Arabic;
• Developed the conversion strategy for all modules for the conversion of data from legacy system to 11i;
• Design of the conversion scripts and SQL code to be used for the conversion of the above data;
• Provided PAI with the format required for the data extraction from the legacy system;
• Assisted PAI in the data extraction;
• Assisted PAI in the data cleansing;
• Performed the conversion of all data;
• Reconciliation of converted data.

Oracle Modules: General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Inventory, Purchasing and HR/Payroll.

Version 11.0.3 Tru64 UNIX

• Assisted in the set-up and testing of General Ledger.

Oracle Modules: General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Property Manager and System Administration.

Version 11i, HP UNIX

• Responsible for setting up security for the Multi-Organisation implementation of Oracle for the five companies in DIC and the above modules;
• Responsible for training the super-users on System Administration and security;
• Responsible for testing the customised reports;
• Project completed in 5.5 weeks.

Oracle Modules: General Ledger, Accounts Payable and System Administration.

Version 11.0.3, NT

• Responsible for resolving any outstanding issues before live use of the system for General Ledger and Accounts Payable modules;
• Responsible for testing the customised AP Supplier Statement report.

Oracle Modules: General Ledger, Cash Management, Accounts Payable, Accounts Receivable and Fixed Assets.

Version 11.0.3, UNIX

• Providing problem resolution and support for Fixed Assets and General Ledger modules.

Oracle Modules: General Ledger, Accounts Payable, Accounts Receivable, Inventory, Fixed Assets, Cash Management and Projects.

Version 10.7, SGI

• Documented the current system set-up for the above modules;
• Highlighted all problems with the current set-up and suggested improvements.

• Developed training materials for CRM Service, Sales and Marketing (Release 11i) for RDC;
• Developed client case studies for RDC;
• Provided training on using and implementing Oracle CRM Foundation;
• Provided training on using and implementing Oracle Customer Care;
• Provided training on using and implementing Oracle Service Core compoments;
• Provided training on using and implementing Oracle iSupport;
• Provided training on using and implementing Oracle Field Service.

• Studying the 5 product suites that include over 70 CRM modules in the Oracle Marketing, Oracle Sales, Oracle Service, Oracle Interaction Center and E-Commerce bundles;
• Developed expertise in the entire CRM suite of applications as well as familiarity with Oracle ERP products, especially Inventory, Purchasing, Order Management, and AR;
• Prepared set-up documents and test scripts for all CRM modules in the area of Sales, Marketing and Service;
• Provide training to other consultants on the use of CRM modules.

• Responsible for meeting attendees of the IT trade exhibition and introducing the company and discussing solutions we can provide (particularly CRM related);
• Responsible for setting up and debugging the following CRM modules for demo for release 11 - Depot Repair, Field Service, Contracts Core, Contracts for Service, Sales Online and Sales Compensation;

• Responsible for testing and problem resolution of the integration between the CRM and Financial applications.

• Perform Sales Scoping exercises where required;
• Develop solution for client based on RFP or scoping sessions;
• Develop proposal and costing for CRM implementations;
• Create demo flows based on proposal requirements for Sales teams;
• Prepared solutions and proposals for various industries including (but not limited to):

• Automotive;
• Banking;
• Firefighting;
• Oil and Gas;
• Public Sector Enterprises;
• Retail;
• State and Federal Government Real Estate;
• Telecommunications;
• Transport;
• Travel and Tourism;
• Utilities;
• Warehousing.

Oracle Modules: General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets and Purchasing.

• Responsible for the creation of detailed business procedures for the modules included in the packaged solution.

• Responsible for creating document standards to be used for all project deliverables and documentation.

Oracle Modules: General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Purchasing, Cash Management, and System Administrator.

Version 11i, NT

• Responsible for the functional solution and overall implementation of all modules;
• Assist with project management tasks such as design of the project plan and day-to-day team management.

• The first stage was to analyze and specify the business requirements for a financial accounting system for ADWEA. This involved identifying the important elements of financial accounting from the existing accounting staff;
• The second stage involved the selection of financial systems for the 12 newly privatized entities. The work involved creating the Request for Proposal, and evaluating the proposals received. The software selected was Oracle Financials. Assisted management in the selection of the software, which was the most appropriate to their needs;
• The third stage of the project involved the implementation of 5 accounting modules of Oracle Financials – GL, AP, Purchasing, Cash Management, Financial Statement Generator reporting tool and the implementation of a bespoke Payroll system into the 12 companies. Version 10.7, NT. Assisted in the design of Chart of Accounts, project management, change management, process development, development of user procedures, user acceptance testing for all the modules and contingency plans.

A variety of part time employment was also undertaken while attending university. Details can be made available on request.