CRMpeople.com

Presents

Resume 809.

CRM Consultant positions, providing functional and technical expertise in Siebel eBusiness application Implementations.

Siebel Certified Business Analyst, with extensive knowledge and expertise of Siebel eBusiness applications. Sound knowledge and expertise in Siebel Life Sciences including Siebel ePharma and Siebel eClinical for Clinical Trial Management. Excellent analytical, written, verbal, interpersonal communication skills.

Sound expertise in pre-sales and training consultation in Object-Oriented Analysis and Design (OOAD). Knowledge of the Rational Unified Software Development Process (RUP); Unified Modeling Language (UML) and Requirements Management with Use Cases. Sound knowledge of tools to support software development efforts particularly OOAD tools such as (Rational Rose, SELECT Enterprise) and the Requirements Management tools (RequisitePro). A Certified Trainer and Consultant in Object-Oriented Analysis and Design using UML, Requirements Management with Use Cases, and related product training.

Siebel Business Engineer/Trainer: Countrywide Home Loans, Simi Valley, CA (April 2002 – Present, Contract Position) Responsible for reviewing and evaluating current business processes and business systems to create business requirements and functional design specifications for Siebel Marketing Application. Responsible for delivering Getting Started Workshops and Siebel Application demonstrations in an effort to better understand and document business process and business requirements. Perform gap analysis of business requirements and standard Siebel functionality. Provide guidance as the functional expert for the business units. Responsible for interfacing and communication between business users and with development staff. Responsible for the development of Reference Guide, Instructor and Classroom Guide for end user training. Deliver end user training, write and perform unit testing of configured Siebel Modules.

Senior Sales Consultant, Siebel Systems, San Mateo, CA (Dec 1999 – Nov 2001)

Provided technical CRM expertise required to qualify sales opportunities. Delivered technical CRM architecture consultations to present technical features and business benefits of Siebel Life Sciences Applications including Siebel ePharma and Siebel eClinical. Created and presented custom demonstrations customized to customer problems and needs. Acted as a technical resource for customer pilot projects and product installations. Provided CRM consulting and provided guidance as the functional expert for the business units and liaison between business users and development staff. Developed and delivered end user training. Clients supported included Amgen Pharmaceuticals, Watson Pharmaceuticals and Elan Pharmaceuticals.

Consulting Software Engineer, Rational Software Corporation, Irvine, CA (February – December 1999). Training, Consulting and Pre-Sales in Object-Oriented Analysis Design and Requirements Management. Provided demonstrations, product presentations, training, consulting and professional service delivery in OOAD, RMUC and Software development tools. Delivered workshops and training in Rational Rose, RequisitePro as well as software development process consulting, product and technology training. Provided pre-sales/post-sales technical support.

Senior Technical Consultant, Select Software Tools, Inc., Irvine, CA (September 1995 – January 1999). Instructor/Consultant delivering technical courses/workshops in Object Oriented Application/Design to application developers learning to use the company's software development tool "SELECT Enterprise" (i.e. Object Oriented Application and Design Case tool incorporating Jacobson's Use Cases and Rumbaugh's Object Modeling Techniques and UML standard notation for Object Oriented Design). Represented SELECT Enterprise directly to customers to assist them in the design and development of their applications using Object-

Oriented techniques. Represented customer requirements within SELECT Software Tools and performed technical support role, providing help desk support to application developers using SELECT Enterprise; and SELECT Yourdon (i.e. a CASE tool which supports Structured Analysis and Design). Wrote courseware for courses and provided technical sales support to the inside sales team. Performed customer liaison role relaying customer feedback on bugs and enhancement requests to product marketing and software development.

Software Engineer, (December 1992–December 1994). Lucas Management Systems, Ltd., Slough, United Kingdom.(now METIER) Developed and maintained project management software in PC and UNIX environments for a world leader in the ARTEMIS product range, serving clients as diverse as NASA, U. S. Army, British Aerospace and British Petroleum. Provided technical support interfacing with 1^st line support to fix problems design and code enhancement and customizations in ARTEMIS 7000 (a 4GLObject Oriented Program Management Language) and ARTEMIS 7000 for WINDOWS and Visual Basic. Managed client support database of faults and fixes on LOTUS NOTES. Developed and modified technical documents such as User Manuals, Customization Guides and Client Release Notes. In pre-sales roles, represented ARTEMIS 7000 to clients in the United Kingdom, France and Norway.

Software Engineer, (Intern) (March 1991 - August 1991). SOFTCOM A/S Studiestraede, Copenhagen, Denmark. Designed PC Administrative System using a combination of DATA PERFECT Spreadsheet and "C" programming language.

Student Programmer, Information Technology Department, Satellites International, Ltd., Newbury, United Kingdom. DNA Research Assistant, National Institute of Medical Research, London, United Kingdom.

• B.Sc., (Hon.), Computer Science, Brunel University, Uxbridge, United Kingdom (June 1992)

• Certified Object Oriented Analysis and Design Instructor, Rational University, Cupertino, USA
• Certified Rational Rose Instructor, Rational University, Rational University, Cupertino, USA
• Certified Siebel 2000 Business Analyst, Siebel Systems, San Mateo, USA

Siebel CRM Applications/Consulting including Siebel eFinancial, Siebel ePharma, Siebel eClinical for Clinical Trial Management and Siebel Handheld Wireless applications; OOAD/UML; Rational Rose, Rational RequisitePro; Visual Basic; C++, Smalltalk, HTML; Lotus Notes, SQL Server and Microsoft Office Suite; WinNT & Unix Operating Systems.

Furnished upon request