CRMpeople.com

Presents

Resume 800.

I write to express my interest in being a productive resource in 'CRM and business development’ as that is what I enjoy doing, and I hope that my hard working disposition coupled with relevant experience will get me at least an opportunity to present my credentials one-on-one.

Interned at PricewaterhouseCoopers, I completed my Chartered Accountancy certification after graduating with an Honors degree in Commerce and achieving an All India merit position at high school.

Whilst at their two main properties, my key responsibility was to manage all finance functions, leading a team of 100+, assessing the up-side potential of unit investment opportunities, negotiating complex agreements (including prepared the financial viability for restructuring the ‘deal’ with the franchised property in Nepal), developing and presenting Business Plans to the Chairman.

This was followed by heading a start-up IT company focussing on Oracle database and tools - three years before Oracle Corp opened their office in India. Pioneered and marketed ‘Training in Oracle RDBMS’. Some key financial software solutions led include integrated suite of ERP Applications and Materials Management, Business Intelligence & Cost Management systems, technology alternatives impacting Customer Satisfaction and revenue maximization, and other Front and Back Office software applications across multiple verticals.

I function well independently, and as a team player and can:

• Innovate and conceptualize to leverage business resources and knowledge management principles with technology enabling superior customer experience. An example could be: within a Customer Management system, developing a self-service application that allows guests to choose a specific floor or a room or restaurant reservation, based on their past experiences.
• Identify emerging market opportunities directing product development using state-of-the-art methodology, behavioral psychology and marketplace ground rules.
• Successfully manage financial functions, build cost control systems maintaining quality of customers’ experience.
• Design Service Agreements to manage strategic business partnerships, and ‘tackle competition’ in the most adverse conditions.

• SHERATON HOTELS, India May1983-Sept1989

• REAL TIME INFORMATION TECHNOLOGY PVT. LTD. India Oct1989-May 2002

• Am currently with a ‘financial service’ company in California.

Developed a CRM solution for India’s premier Sheraton hotel that tracks managers’ responsiveness to guests’ perceptions, improves organizational performance leading to improved guest satisfaction and marketing ROI, resulting in higher revenue.

Identifying emerging market opportunities and directing product development using state-of-the-art technology, behavioral psychology and marketplace ground rules.

Pioneered Oracle RDBMS training in India (1989). 5000+ engineers undertook this training from our Company, in the first three years of launch and was instrumental in raising awareness and demand for Oracle products in India.

Preparing business intelligence systems leveraging operational execution to IT investments already made.

Led a 5 person team to design a Business Operations System to manage costs and increase operational efficiency at ITC Sheraton. This system spanned multiple areas and tied to existing financial and costing systems. In year 1, operating margins improved by 7%.

Maintained and enhanced systems for tighter financial control, interpreting operating costs for initiating pro-active management action, improving cash systems and acting as liaison between Front Office, Audit and Back Office.

Leading the full development lifecycle of commercial software applications, contributing strong functional knowledge

Combining business and knowledge management with technology for collaborative learning.

(i) Conducted India’s first IT-knowledge seminars by James Martin in 1996, in multiple cities, resulting in profit of 30%;

(ii) Developed governance and student improvement strategies for prominent institutions;

• Diploma in Computer Applications (Real Time Information Technology) 1990-1994 A Grade
• Chartered Accountancy (Articles with PricewaterHouseCoopers, New Delhi) 1983
• Cost Accountancy (Intermediate) 1980
• Chartered Accountancy Entrance 1979 All India Merit 9th
• Bachelors in Commerce- Honors (Delhi University) 1979 Ist Division
• High School (Delhi Public School, New Delhi) 1976 All India Merit 7th