MERITS AND REWARDS
- Awarded the Merit award for designing and implementing State Model for the first time in American Power Conversion by the Director of CRM Systems
- Awarded Performance Award for outstanding achievements ,good communication and networking skills by the Vice President of Information Systems in APC
CERTIFICATIONS HELD
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Siebel Certified Consultant
- Microsoft Certified Systems Engineer (MCSE) in WinNT 4.0
- A+ in Computer Hardware from Digiterati
- Diploma in Computer Maintenance and Networking & Telecom Engineering
- Siebel e-Business applications from Siebel University ,Burlington USA
- Impromptu Report Building Ver. 6.0 from Cognos Institute , Manchester UK
- Impromptu Administration Ver. 6.0 from Cognos Institute , Manchester UK
EDUCATION
Bachelor of Engineering (B.E) in Electrical and Electronics Engineering (EEE) May 2000
Madras University, India First Class
SIEBEL IMPLEMENTATION EXPERIENCE
Accenture LLP, INDIA, MAR 2002 – Till date
1. Relationship Exchange Application (RX)
VERTICAL : Seibel Financial Services Ver 7.5.2
CLIENT : JP Morgan Chase, New York City OCT 2002 – Till Date
ROLE: Module Leader
RESPONSIBILITIES:
- Configuration of the List management , Equities Research Interests and Activities for the Global Markets, Treasury & Security Services and Equities Lines of Business
- Developing Technical Specifications and Enhancing existing functionality based on Functional Specifications using Siebel Tools
- Configuring and upgrading the List Management , Activities and Equities Research Interests as part of the Migration from 99.5 to 7.5.2
- Migrating and Modifying scripts from 99.5 to 7.5.2 using SVB, eScript and Browser Scripts as per Code reviews
- Converting existing SVB scripts to Business Services
- Implementing Virtual Business Components (VBC) for call logging functions
- Implementing CTI functionality for Call Placement and logging
- Rule based data relationship implementation with extensive use of Business Component User Properties and Business services
- Symbolic URL implementation for displaying data from an External Link to Siebel
- Unit Testing screen configurations of Activities Call Lists and Research Interests
- Performance tuning of Custom views
- Identifying and Addressing defects and Enhancement Requests
2. GE ERC Call Center Implementation Prototype MAY 2002 - SEP 2002
CLIENT : GE ERC, Kansas City (Off Shore)
Horizontal Used : Seibel Call Center Ver 7.0.4
ROLE : Technical Architect
RESPONSIBILITIES:
- Installation : Setting of servers for Enterprise application , Which Involved setting up Siebel File Systems, Siebel Gateway Server, Siebel Enterprise Server, Siebel Servers, Siebel Database Server
- Server Admin : Running and monitoring of Server tasks
- User,PDQ ,LOV and Responsibilities administration
- Remote Admin : Setting and creation of mobile users, Routing Groups
- Setting up Development Environment for users
- Database templates and Database extract for developers
- Siebel Anywhere admin : propagation of changes to users - Upgrade kits (srf,cfg,schema changes)
American Power Conversion, India JUN 2000 - MAR 2002
Sales Force Automation and Service Force Effectiveness
VERTICAL : Seibel 2000 Call Center (Ver 6.0)
CLIENT : American Power Conversion, RI USA
3. NAM ENHANCEMENTS ROLLOUT OCT 2001 - MAR 2002
ROLE: Siebel Configurator
RESPONSIBILITIES:
Categories Management Project
- APC Specific Functionality which involved implementation of business rules on the Vanilla Categories Management functionality
- Redesign of Screen Views , Applet Layouts , Picklists
- Modified the existing Siebel Data Object Model, and configured Column Extensions
- Build of Categories Administration view
- Configuration of Data relationships through joins and links
- Controlling visibility through responsibilities, view types and Search specs
- Email Automation for automating business rules implemented using Workflow Policies
- Migration Scripts written using Siebel VB which would migrate the existing data into the new columns
4. LAM SERVICE ROLLOUT JUNE 2001 - OCT 2001
ROLE: Siebel Configurator
RESPONSIBILITIES:
Deletion Analysis Project:
- Analysis and Design of a process for deletion of SENSITIVE data like Accounts and Contacts
- Extended existing Siebel Data model and configured COLUMN extensions
- Automated business rules to FREEZE relevant child data once its marked for deletion ,Implemented using State Model
- Configured Admin Mode Data Guardian views
5. SIEBEL ENHANCEMENTS ROLLOUT FEB 2001 - JUNE 2001
ROLE: Siebel Configurator
RESPONSIBILITIES:
Screen Simplification Project:
- Redesigning and configuring views of the call center application to ease and quicken data entry into the system
- Validations on telephone fields which monitor any change in parent fields , Implemented using Siebel VB
- Auto fills which would populate Country codes while entering phone numbers , implanted using Siebel VB
6. EMEA SALES ROLLOUT OCT 2000 – FEB 2001
ROLE: Siebel Configurator
RESPONSIBILITIES:
Contact Multi Address Implementation Project
- Scoping ,Design and Configuration of multiple addresses for Contacts which were different from Account addresses
- Extended existing Siebel Data model and configured COLUMN extensions
- Configuration of MVL,MVF and MVF applets
7. NAM SALES/SIEBEL 2000 MIGRATION JUNE 2000 - OCTOBER 2000
ROLE: Siebel Configurator
RESPONSIBILITIES:
Sales Functions Effectiveness Project:
- Handled enhancement requests for the Activities and Opportunity modules which involved building New Views, rule validation and so on
- Applet layout changes
- Business Object , Business Component Level changes on fields Links
- Activities Comments validation which was implemented using State Model
- Validation checks based on Activity status and Activity types done through scripting using Siebel VB
- Build of Opportunity Summary View which would serve as data snapshot
8. SIEBEL 2000 DATA WAREHOUSING MAR 2001 – MAR 2002
ROLE: Siebel Data warehouse Architect
RESPONSIBILITIES:
- Primary point of contact for Global support of Siebel 2000 Catalog through Remedy Help desk which was used by 60+ users across all regions of APC
- Owned and completed the Hot file Implementation on Siebel 2000 catalog: Querying for data from Multiple Data Sources in a single report
- Owned and completed the Design & Implementation of Siebel 2000 QA Catalog using Impromptu Administrator
- Owned and completed the Updation and Migration of the Siebel QA catalog to Siebel 2000 production catalog after every phased Rollout
- Maintained Siebel 2000 QA catalog up to date with the current QA application of Siebel
- Upgrade application and reports from Impromptu Version 4.0 to 6.0
