CRMpeople.com

Presents

Siebel 7 Certified Core Consultant with over five years experience in executing customer relationship management (CRM) business solutions. Deeply skilled in Siebel eBusiness applications from a functional, technical and project management perspective. Extensive experience in integrating enterprise applications by utilizing leading edge concepts such as Enterprise Application Integration (EAI). Deep technical background in information systems and strong business skills stem from a wide range of challenging business situations and extensive international business experience.

Job Status: Contract

Lloyds TSB (Large Financial Bank) – London, United Kingdom

Overview: Developer in charge of designing, configuring, and rolling out several call center processes via Siebel Call Center 6.3 using MQ/Series as a middleware

• Reengineered reporting and batch architecture to reduce manual processes
• Configured smartscripts and workflows to simplify application process flow

Job Status: Permanent

Career Level: Manager

Nokia (Large Communications Manufacturer) - Helsinki, Finland

Overview: Designed overall business solution, eight interfaces, and technical architecture for the implementation of Siebel Call Center 6.0. Integration included batch interfaces using Siebel EIM, online interfaces using Siebel EAI, and desktop interfaces using Siebel COM. Extensively involved in all aspects of the project including the following: project planning / estimating, business requirement analysis, functional and technical design, build and test, deployment, training and production support

• Designed integration architecture and application interfaces from both a functional and technical perspective. Aligned architecture with client’s overall CRM strategy and EAI architecture
• Managed and led build team of seven to an on-time, on-budget build phase with less than 5% overtime worked
• Reduced overall effort of a similar project on Siebel 7.5 by seven weeks through the reuse of the designed batch architecture
• Planned, managed, and executed data conversion and rollout activities resulting in an on-time, on-budget rollout inline with the original target date

Cable and Wireless Optus (Large Communications Service Provider) - Sydney, Australia

Overview: Siebel Architect for the implementation of Siebel Communications 6.0 and Siebel eChannel along with many complex, integrated systems to provide customer care and order management capabilities. Involved in a wide range of areas in the project including business architecture design, Siebel functional design, Siebel application development, EAI, data architecture design, data conversion, and technical architecture.

• Designed, built, and tested Siebel application modules with complex integration with external systems to provide advanced order management and service provisioning capabilities
• Managed Siebel data conversion of 2.1 million customers over a four week, 12 X 7 conversion period. Redesigned batch architecture to increase Siebel data conversion throughput by 40% to meet the targeted service level agreements
• Reengineered interface event architecture to create a more scalable solution and to improve inbound integration performance by 1000%
• Rearchitected integration architecture using the best practices from EAI and middleware to improve the integration between Siebel and the GSM network and the order decompositioning architecture

Lion Nathan (Large Australian Brewer) - Sydney, Australia

Overview: Siebel Integration Lead for the design, build, test, and deployment of nine interfaces between Siebel Consumer Goods 5.0 and the client’s Enterprise Resource Planning (ERP) system.

• Gathered and analyzed business requirements
• Designed technical architecture
• Managed Siebel integration development team of nine to design, development, and rollout of Siebel interfaces

Novell (Mid-Size Software Company) - Provo, Utah USA

Overview: Technology analyst in charge of configuring Siebel Sales Enterprise 4.0 and building Siebel interfaces.

Job Status: Part-time Permanent

Student Programmer, Berkeley, USA

Overview: Student programmer in charge of managing a small student development team and building several application interfaces.

• Designed, implemented, and rolled out a common set of application interfaces that would be used by all other developers for accessing data from the application. This reduced application development time and streamlined application testing

University of California at Berkeley, Berkeley California, U.S.A

Implementing Business Systems, Accenture, Chicago, USA (August 1998)

Siebel Advanced Integration School (Instructor), Accenture, Chicago, USA (February 2001)

Siebel .COM Applications, Siebel, Emeryville, USA (June 2001)

Siebel Technical Architecture School, Accenture, Chicago, USA (June 2001)

Siebel 7 Migration, Siebel, London, UK (Nov 2002)

Siebel 7 Core Consultant Certification, Siebel, London, UK (Nov 2002)

• Applications - Siebel Call Center, Siebel Communications, Siebel Consumer Goods, Siebel Sales Enterprise, Siebel eChannel
• Processes – order management and service provisioning, service request, sales force automation
• Configuration Modules – Workflow, eScript, VB, Smartscripts, Product Configurator, CTI, Correspondence Templates, Proposal Generator, Email Response, VBCs
• Technical – Integration Objects, EAI, Business Services, EIM, Siebel COM, Data Conversion, enterprise installation and configuration, Remote and Replication, Security, Internationalization, MS Cluster Server

• Programming Languages – C/C++, JavaScript, Visual Basic, Lisp, MIPS, Progress, SQL, PL/SQL, Open GL, Unix scripting
• Integration - XML, XSLT, HTML, ASP, COM, CORBA, Oracle OO4O, Oracle Pro C, PL/SQL
• Software - Siebel 4.0 – 7.0, Oracle 8, Tuxedo, Tibco, Informatica, MQSeries

• Microsoft Office, Windows, UNIX, GSM Network, Microsoft Project, PMW, Project Estimating, Project Planning, Resource Management