CRMpeople

CRMpeople.com

Presents

Resume 793.

Summary

ERP and E-Business Consulting ( In SAP products)

IS Oil and Gas, Outbound Logistics and CRM Consultant, Project Manager
Four and half years experience of implementing SAP R/3 solutions in the capacity of core team member , Business process owner, Functional consultant, Lead consultant, trainer and auditor, for customers in Oil & Gas, Pharmaceutical and High-Tech industries.
Extensive knowledge and use of Project management and Implementation methodologies such as ValueSAP, GlobalSAP, ASAP and software development methodology following CMM Level 5 specification
4 years of experience in the Telecommunication solution development , technology transfer and close interaction with the customers

9 years of work experience in Information Technology area and Telecommunication / High tech industry.

Education

Bachelor of Engineering in Electronics and Telecommunication, Bengal Engineering College, Shibpur, Calcutta University (1989-1993)

Post Graduate Diploma in Business Management, Indian Institute of Management – Calcutta (1997-2000)

Technical Skills

ERP Packages	SAP R/3 versions 3.1H, 4.0B , 4.6C- certified in SD
CRM Packages	mySAP CRM 3.0, Semiconductor add-on
Operating Systems	MS-DOS, Windows 98, 2000, Windows NT, Unix
Languages	C, C++, Java, Abap/4, Sql
Data bases	Oracle
Front-ends	SAP GUI

Professional Experience in SAP (1.1.2000 – 14.7.2002)
Project 1 : Tata Telecom Limited

Company Profile : Number one provider of Office communication equipments in India – Joint collaboration with Avaya Inc USA.

Duration of the project : 8 months

Title : Lead CRM Consultant.

Project Profile : Implementation of full CRM online suite including sales , service and marketing. Specific responsibility of CRM 3.0 Service

Methodology deployed - Global ASAP and ValueSAP components like KPI monitoring & benchmarking, CCC setup, Solution Map, Q&AdB

Project Contribution

Responsible for all CRM product related issues

Process mapping and configuration of customer business

Interacting with SAP Development, SAP regional support, SAP R/3 partner team and customers for solving Ramp-Up issues

Roll-Out to multiple locations and hand-holding

Project 2 : Bharat Petroleum Corporation Ltd:

Company Profile : One of the largest oil and gas companies in India with annual turnover of approximately 10 billion USD

Duration of the project : 9 months

Title : Location in Charge

Project Profile : Roll-out in charge of SAP R/3 4.0B to around three hundred locations.

Project Contribution

Responsible for all location specific process mapping and conformance to the corporate policy.

Implementing the template based approach for smooth going-live

Management of partner resources

Overall Client management

Project 3 : Reliance Petroleum Limited, Jamnagar

Company Profile : The largest private sector company in India with interests in oil, trading and construction

Duration of the project : 3 months

Title : Functional consultant

Project Profile : Testing for individual as well as integrated test scenarios

Project Contribution

Responsible for creating comprehensive test scenarios.

Responsible for testing all scenarios by CATT

Communicating to the customer and if required implementing the feedback

Overall Client management

Project 4 : Cadilla Pharmaceuticals limited

Company Profile : One of the largest Pharmaceutical companies in India

Duration of the project : 4 months

Title : Expert in Change Management, Integration and Functional SD consulting.

Project profile : The modules handled was SD and in make-to-stock environment with serial number management. This project has given me maximum exposure in terms of change and user resistance management.
Project Contribution

Negotiation with the Business process owners and crucial users

Modifying and configuring of live system to align it with the business requirements.
Other experiences in SAP

Pre Go Live and Post Go live audit in major clients like ITC, Infosys

Help Desk support in SAP India

Expert consulting to Global clients e.g. EPSON Korea

Training and Expert Consulting to premium customers like APP Indonesia

Professional Experience outside SAP

(I) ST Microelectronics

SAP Project Manager for the global CRM implementation ( 15.7.2002 till date)

ST Microelectronics is world’s third largest IC manufacturer having offices spread across the globe.

My Job role :

To make the company SAP enabled

To communicate and convince the users of the need and benefits of SAP

To manage the project of CRM implementation from development and configuration point .
(II) Philips Telecommunication Limited

The Telecom subsidiary of Philips NV (1.7.1994 – 31.12.1999)

My Job role:

Business Process Manager for SD implementation of SAP

Product manager for wireless data communication and pager products

Team leader and team member of customized and international telecom product or solution development projects.

(III) Crompton Greaves Limited

One of the largest office communication equipment provider of India

(1.6.1993 – 30.6.1994)

My Job role :

Graduate Trainee Engineer in Customer support and Sales.

Personal Details

Date of Birth

13.11.1971

Marital Status

Married