Date of Birth: 17^th July 1977

Nationality: British

A confident and professional individual with excellent communication and interpersonal skills. A highly motivated and proactive person who thrives in a challenging environment and can adopt new skills quickly. An asset to any organisation; whether leading a team, working as part of it, or working autonomously.

February 2001 – Present

• Siebel 7 Certified Consultant.
• 2 large Siebel 6.3 eEnergy Implementations for 2 different UK Utilities Companies.
• Full project life-cycle experience – through proof of concept, design, build, test, fix and post-production support roles.

December 2002 – Present

• Releases 2 of 5 Release Call Centre Application Implementation.
• Application and detailed design of Siebel interfaces from functional requirements.
• Review of interface design documents and of newly built interface components.
• Build of real-time and asynchronous interfaces (inbound and outbound from Siebel).
• Test and fix of completed application.

January 2002 – November 2002

• Releases 1 of 5 Release Call Centre Application Implementation.?
• Application and detailed design of Siebel interfaces with multiple legacy systems through SeeBeyond’s e*Gate middleware.
• Build of real-time (VBC’s) and asynchronous interfaces (inbound and outbound from Siebel).
• Test and Fix of completed application.
• eScript issues with Custom Business Services used for Workflow or UI eScript providing Client-side validation.
• Solving Siebel environment and Siebel data issues.
• Post production support of live application – handling critical errors in tight timescales.
• Siebel EAI; eScript; Workflows; VBC’s; Integration Objects; XML; Configuration; Workflow Policies; Repeating Component Requests; Assignment Mgr; Server Administration tasks.

September 2001 – December 2001

• Full responsibility for design, build & test of a Proof of Concept ‘mini’ Call Centre Application integrating Siebel with Customer/1 (UK) and SAP using SeeBeyond’s e*Gate middleware for real-time and asynchronous interfaces. This was carried out in order to gain early confidence in the chosen applications.
• Siebel Configuration; XML & eScript; VBC’s; Integration Objects; Business Services & Workflow.

April 2001 – August 2001

• Siebel configuration, XML and eScripting.
• Low fidelity prototyping for .Com Application.
• Siebel thin client technical design.
• Full responsibility for setting up and testing demonstration environment for Contact Centre Application. This was then used to demonstrate the application to the client management.
• Full responsibility for carrying out and analysing basic performance tests on the Contact Centre Application. The results were then presented to the client management in a performance workshop.

December 1999 – January 2001

• Part of ten person Corporate Account Management Team handling all the telephony requirements for a prestigious high street bank.
• Full responsibility for coordinating small to medium sized telephony projects.

November 1998 – November 2009

Australia, New Zealand, Thailand, Malaysia, Singapore

• Traveling in Australia, New Zealand and South East Asia working wherever possible.

January 2003

Siebel, Surrey

1995 – 1998

Exeter University, Devon

1993-1995

Brentwood School, Essex

1988 – 1993

Brentwood School, Essex

11 GCSE’s: 7 Grade ‘A’; 3 Grade ‘B’; 1 Grade ‘C’

• SQL, HTML/XML, VB Script, JavaScript, Broadvision.

• Head of School & Head of House