CRMpeople

CRMpeople.com

Presents

Resume 787.

Overview

My IT career thus far has involved diversifying into many aspects of the IT world. I commenced as a Service Centre Technician with Compaq (South Australia) in 1999. After 6 months I was promoted as an Application Developer coding Visual Basic applications in 2000. I also evolved my business analysis skills and further enhanced my knowledge of large corporate development and methodologies.

Moving to Perth in 2001, I entered into the Software Solutions market becoming a specialist. Here my skills were excelled into sales support, project methodologies, business analyst duties, software specifications, implementations, training, web development, Visual Basic programming and support for both Millennium and its clients.

All of my IT roles have required my excellent customer service skills and it has been paramount to have outstanding communication and personal skills.

My career aspiration is to be successful and enhance my skill set while striving towards an IT management/consulting role, and more importantly be a valued and respected employee. I am flexible and dedicated with an eagerness to succeed in my chosen career of Information Technology.

Career Snapshot

January 2001 to present Millennium Australasia Pty Ltd

Responsibilities:

Hardware technical support and rollouts of laptops, desktops and servers for partner companies and Millennium clients

Software technical support including Windows OS, application specific software (e.g. CRM, Helpdesk, Image Creation tools) for partner companies and Millennium clients

Network support encompassing the Perth, Sydney and Singapore office LAN’s and Millennium clients. This includes migration to high speed Internet

Website/Intranet design and development using HTML, ASP, JavaScript and software packages including Dream Weaver UltraDev, Flash and Adobe Photoshop

The needs analysis, implementation and support of CRM software products that include SalesLogix and Acent to Millennium clients

Business analysis of Millennium client processes and infrastructures to better enhance their effectiveness and efficiency

Management of projects for example the Sydney office rollout and management of our Helpdesk to partner companies and Millennium clients

Programming plug-in applications for companies using Visual Basic

Design and development of marketing material for partner companies. An example of this is a very effective promotional CD containing an off-line website

August 1999 to December 2000 COMPAQ Computers Australia
Responsibilities:

Code generation in languages such as Visual Basic 6, XML, XSL and JavaScript

SQL Server database administration and code version control using SourceSafe

Business analysis of clients including data mapping, program flow and ‘code to English’ conversion

Proof reading of programming standards documents and development/deployment of help files/documentation of completed projects

File synchronisation between COMPAQ and on-site locations using secure net tunnelling

Project mentoring of COMPAQ and Microsoft methodologies and code usage specifically Visual Basic

The diagnosis and repair of generic and brand name laptops, desktops and servers in the COMPAQ Service Centre

April 1998 to April 1999 Admar Food Services

Part time office administration while studying for my diploma

September 1993 to April 1998 Brashs

Sales and customer service

Some Achievements

Test Harness

Issue:

COMPAQ needed a test harness to trap results during a data migration project.

This posed a problem as there were more than 700 different types of events that could be applied and a unique view for each was out of the question.

Resolution:

I created a template form using Visual Basic, which could through user choice have a selection of controls allocated to the form to test with. The controls were only present for as long as the user needed them before it would revert back to the blank template. Making the form dynamic, I successfully got around the need for multiple forms.

SalesLogix Implementation

Issue:

The Partnership Group needed a CRM package that needed to be LAN and web based as well as handling remote clients and offices.

Resolution:

Having been newly trained, I made an aggressive implementation for our LAN and remote office users first. This meant I had to coordinate a scaled rollout between Perth and Singapore, which was handled successfully. I then implemented the web module that allowed all Australian users to view data wherever they were.

Analyst Skills
Issue:

A major data migration project for a COMPAQ client required code conversion from a 4GL language to English.

Resolution:

My development background helped considerably and I used this to my advantage by completing sections of code rapidly. I had to manage this task along with other development tasks that were asked of me.

Education & Professional Development

Diploma of Business Programming Interim Technology (1999)

SalesLogix Certified Engineer Interact Commerce (2001)

Ascent Certified Engineer Ascent Singapore (2001)

MCP Windows 2000 Pro & Networks Alpha West 6 (2001)

Windows 2000 Server Alpha West 6 (2001)

Current study includes Flash MX and ADSL Modem/Router technology.

Skills and Strengths

Software (proficient to strong):

Microsoft Office Products · SalesLogix CRM
Windows 95, 98, NT, ME, 2000, XP · Ascent CRM
SQL Server 7 / 2000 · HEAT Helpdesk

· Adobe PhotoShop · Seagate Backup Express

Dream Weaver MX · Paint Shop Pro
Flash MX · Adobe Acrobat / PDF’s
Visual SourceSafe · IIS 4.0 and 5.0

Languages (proficient):

Visual Basic 6 · HTML
VB Script · JavaScript (limited)
Cobol (very limited) · ASP (limited)
C (very limited) · XML (limited)
SQL · XSL (limited)
Linux (limited)

Strengths:

Customer service · Presentations
Business analysis · Fault finding and repair
Training and mentoring · Domain Management
Loyal and dependable · Efficient and enthusiastic
Confident

Referees

On request.