• Over thirteen years of Information Technology experience
• Bachelor of Computer Engineering, University of B’bay.
• Thrive on new challenges, quick learner and ability to complete task on time to customer satisfaction
• Coordinate with development team to improve the Quality of Record Management
• Manage and Implement Document-Record Management, e-CRM and Case Management Projects.
• Consulting Project Manager that required the ability to quickly learn the company business model and product technology to be professional in representing the company in person and over the phone.
• Work as Sales and Pre-Sales person to sell estimation software and hardware.

• Manage IT team of developers, supporting staff and operations for customer care management(CCM) and Internet commerce. Architect the high level process flow based on customer requirements to assign appropriate tasks to developers. Manage ongoing CRM projects for consumer product call center. Manage the team of developers and their multiple projects to ensure that their projects are on track and they are being productive. Arcitect the Telecom call center project for CRM concern handling and Order placement.
• Project Manager for Document-Record Management(DM), Case Management projects, Record Management and VB projects
• Managed multiple projects- Air Miles, CCR (Canadian Credit Reporting), Mercer.
• Managed project for Anadarko, Citibank, Olympus and CGI.
• Collect the client’s business requirements and produce the specification document. Certain customers such as Citibank were provided technical implementation plan for Common Security Gateway after consultation with sales, technical team and the client side Consultant.
• Schedule the tasks for team member after the signed approval of the specifications and contract.
• Negotiate with certain customer such as Anadarko on project start date, time and fee.
• Coordinate with development team to understand the details of import process and the glitches in the Product documentation. Other tasks included supplying CGI with the product E-R diagram.
• Follow the Onyx CRM ten-step methodology for implementing the e-CRM solution.
• Initial steps required understanding the business requirements of customer and provide documents such as Requirement log, Issue Log, Process charts, Project specification, templates of status report, time log and budget.
• Communication with the customer and team member for success of the project required people skills. Provide customized e-CRM solution for Service, Sales, Marketing/Campaigns and support.
• Architect the Leads Management Vantive/PeopleSoft e-CRM implementation for Sears.
• Recommend the usage of OOB(Out of Box)objects and creation of new shared objects that reduced the coding time to half. Recommend the screens to be customized and fields to hidden or removed.
• Define the process flow from the time a phone call is made by customer.
• Define the batch program to load data into Vantive server from the Mainframe.

• Sell bidding/estimation and takeoff solutions such as ProEst, PAYDIRT-Sitework and Ziatek P. Takeoff
• Respond to RFI (Request for Information) and RFP(Request for Proposal) for the Sales department. Complete and submit the Case Management/DM RFI for State of Manitoba Rental regulation body, County of North-York and other Federal Government body to incorporate competitive analysis of DM products from different vendors.
• Faculty for ‘C’ language course for N.T.P.C executives at Power Management Institute

Install CyberDOCS on IIS (NT option Pack 4.0 ), DOCSOpen 3.9, DOCS RM and LawPack 6.3 Configuration with Oracle 8i/MS-SQL 7.0 database for the following Clients.

• Reader Digest AUS/NZ Vantive CRM Project with WATTS

• Design and develop functionality for HELPINE. HELPLINE is a 3-tier Client-Server Help Desk Application for Incident capture/tracking. Custom editor release for HELPLINE doubled the product sale for the company. Help Desk is the base product for Incident/Case/Problem capture that evolved into CRM(Customer Relationship Management) solution.
• Writing the API’s and Admin User Interface for Storm Admin 3.5 Client/Server Version for KOM Optical storage using Visual C/C++ 5.0. Storm Admin sales increased due to non-Proprietary Framework.

• InfoSoft consultants ( CRM, Call center DM, Estimation Hardware/Software) (November 2001 - Current)
• HummingBird(Case Management, Document Management)-Contract-6 Months(Apr 2001- Sept 2001)
• Onyx Software (CRM solution Portal, Knowledge Management) Contract-9 Month (July 2000- March 2001)
• CNIS Inc. (CRM solution, ERP, Actuate Reporting, Telephony, Networks) Contract-18 Months (Dec 98- June 2000)
• KOM Optical Storage Inc., Kanata, ON(Storage Management for Juke Boxes) (Feb98~ Nov 98)
  Senior Software Engineer -Involved in 2 product launches, relocate for personal reasons.
• Silvon Software Inc., Burlington, MA, USA(HelpDesk, Asset Management) (Dec 93 ~ Feb. 98)
  Senior Software Engineer - Involved in 5 product launches.
• Digital Equipment Corporation, Littleton, MA, USA(Network Division) (Mar 92 ~ Dec 93)
  Senior Software Engineer-On contract from DEIL.
• SAI Systems Laboratories, Shelton, Connecticut, USA(IBM LPD project) ( Mar 91 ~ Mar 92)
  Software Engineer-On contract from Jay Pee Tech. Pvt. Limited
• Scientific Software Intercomp, Houston, Texas, USA(SCADA Software) (Jan 90 ~ Mar 91)
  Lead Software Engineer -Independent contract at location HBJ Gas Pipeline, India