Computer Skills

Hardware: Intel CPU based PC (80386/80486/ Pentium, Pentium II & III), Ram, CPUs, BIOS, CMOS, Storage, SCSI, Multimedia, Modems, NICs and Cables. Compaq DL580, Compaq DL580,

Software and Languages: DOS, Windows 3.X, Windows 95/98, NT, 2000 Professional and Server, Unix Solaris 6 and 8, AIX 5L Version 5.1 Microsoft Office 97and 2000, SAP R/3 System, Rumba, AS400, WCS, HP manman. Outlook 98, Exchange, Access 97-2000, Word, Excel, 3com, Lotus Notes, Lotus Suite. Siebel eEnergy, Siebel eService, Siebel eCallCenter, Siebel Tools, Siebel VB and eScript, MS Visual Basic, C, SQL, PL\SQL, Shell scripting: csh, sh, and ksh. Oracle 8.0.5, 8.1.5, 8.1.6, 8.1.7, Sun OS 5.8, Solaris 2.6 and 2.8. Toad, Sql *Plus.

Education:

Trinity University –Bachelors of Science in Computer Science Metairie, La.

Siebel eBusiness Essentials 2000 Siebel University Dallas, Texas

Siebel 7.5 Migration course Siebel University Dallas, Texas

CCTI: Cisco ICM US-Colorado-Denver

Sentry Tek- PC Technician Programs, Computer Literacy, Operating Systems, PC Repair and Configuration, Microsoft A+ Certification.

University of North Texas Denton, Texas

University of Glasgow Glasgow, Scotland U.K.

North Lake College- Visual Basic Programming, RDBMS, PL\SQL, SQL, Oracle 8i Architecture and Administration, Oracle8i Backup and Recovery. Oracle Performance Tuning, Oracle Network Administration, Oracle Database Administrator certified. Unix Administration 1.

7/2001-Present Programmer, Lead TXU Corp. Siebel Systems Administrator and Developer.

Siebel Administration, configuration and development of eService with eEnergy. Oracle Database Administration and Design using 8.1.6, 8.1.7. Siebel Tools, Siebel Workflow Manager, IIS, Siebel EIM, Siebel Data Model. EIM data loads and batch jobs, Pl\Sql scripts, NT scripts, Unix shell scripts, Siebel workflow administration, Implementation, Administration and configuration of MSV SourceSafe. Developing list of values, responsibilities, positions and organizations. CTI configuration through Siebel. Creating and configuring views, applets, screens and fields in Siebel Tools. Generate new databases, Database extracts, adding extension columns, interface extension columns, index columns, column mappings and extension tables to the database. Creating and generating triggers. Creating sequences. Development and configuration and migration. Application administration. Adding fields to Business Components. Setup and Installation of Siebel Gateway, Enterprise, Siebel and Database servers on cluster groups. Documented client installation Procedures. Creating and distributing client packages with the Siebel packager utility. Run server tasks, Enable server components. Server Administration. Setup and configuration and development of Development, Test, Training and Production environments. Migration of repository through imprep.ksh, exprep.ksh, ddlsync.ksh and dev2prod.ksh. Set up and Administration of Siebel Web Engine for EAI. Installation of Siebel patches. OS NT 4.0 spa6. Siebel VB and escript. Java Script, SQL, and PL/SQL, C. Writing database triggers and sequences. eScript coding on applets in Business Components. Created and distribute upgrade kits with Siebel Anywhere utility. Communications administration including CTI and email response systems. Unix shell scripting: csh, sh, ksh. Smartscripts and Smartscript Administration. Created multi-value links and multi-value fields.

7/2000-6/2001 Exult Inc. The Woodlands, Texas
Siebel Systems Administrator- Three Full Life Cycles: Installation and Configuration of 4 Gateway Servers, 9 Enterprise servers, and 12 Siebel servers. Oracle 8.1.6 database platform running on NT 4.0 w/service pack 5.Used the EIM process to import and export data from databases and external systems and applications. Developed in Siebel Tools Applets, Views, Screens, and Fields. Programmed with Siebel VB. Compiled new repositories created upgrade kits and distributed using Siebel Anywhere. Created installation and upgrade packages using Siebel Packager Utility. Wrote Procedures for desktop support. Installed and configured Cisco ICM interfaces to Siebel. Configured and developed CTI functionality for Siebel. Developed and configured Email response system for server and Client. Created views, screens, and applets with in Siebel tools. Maintained and administered 12 instances of Siebel. Created List Of Values, Views, Responsibilities and Positions. Application Administration of Multiple organizations. Installed and configured and maintained Actuate Report Servers. Developed, scheduled and ran reports. Siebel Workflow Administration, Server Administration, Server Tasks. DB Extracts.Workflow Monitor agents, Server components, Dev2Prod, Exprep.ksh, Imprep.Ksh, ddlsync.ksh, PL\SQL. Installed patches.

4/2000-6/2000 Kelly IT

Web support. Customer support for two interactive web sites. Troubleshoot active web

site issues. Resolve issues through programming and protocol adapters.

(1/2000-4/2000) I.T. Personnel Houston, Texas

Southwest Bank of Texas- Technician II, support end users, software installs and upgrades, hardware installs and upgrades, network support and troubleshooting, mapping network drives, configuration, management of Hubs, Installation of network printers, Token-ring installation and configuration, reconfigure hard drives using Ghost software.

Dial up networking, Office 2000, laptop configuration and support.

(12/96-7/99) Compaq Computer Corp. Houston, Texas

Material Logistics Associate, PC technician hardware repair and upgrades, inventory tracking and control using Logistics Operating Systems including SAP R/3 system. Developed reports, transactions and communications.