CRMpeople

CRMpeople.com

Presents

Resume 780.

Education	1995: Completed VCE at Mount Scopus Memorial College. Attained a Tertiary Entrance Rank of 94.45. 2000: Completed Bachelor of Commerce at The University of Melbourne 2000: Completed Bachelor of Information Systems at The University of Melbourne.
Work experience	1991 – 1998: Youth leader for a group known as Bnai Brith Youth Organisation. Also employed as a Youth Advisor, whose role was to ensure both the safety, well being, and comfort of the 14-18 year old members of the group. Responsible for the organisation and running of camps, interstate trips, functions, day trips, etc. 1994 – 2000: Co-manager of family business as a retailer of mens and ladies clothing. Tasks include managing business in owner’s absence and the involvement in important strategic businesses decisions. 1999 – 2000: Sales role in a Telstra Mobilenet affiliated company. 2000: Contract Consultant and IT Specialist for Bass Consulting Group. 2000 - 2001: Senior Consultant for Platinum Edge Consulting 2001 - Current: Siebel Configurator and Customer Relationship Management (CRM) analyst for Deloitte Consulting.
Accreditations and licenses	Siebel 2000 Certified Senior First Aid (Highest Attainable Amateur Level) by the St Johns Ambulance Service Professional Skills Program 1996, 1997, and 1998 by The University of Melbourne.
Siebel Qualifications	Siebel 2000 Certification Siebel 2000 Core Consultants Course Creating Siebel 2000 Reports Course Siebel Analytics 2000 Course Siebel Marketing 2000 Course Siebel 7 Migration Package Course Creating Siebel 7 Reports
Siebel and CRM Project Experience

INDUSTRY	ROLE	MAJOR FUNCTIONS
Outsourcing	Siebel Configurator, Siebel Packager, Development of Custom Elements	Siebel Configurator. Building the Siebel Service application including design, implementation and testing. Specialisation in Siebel Packager and SVB. Responsibilities included unit testing, installation and configuration, and design and build of the Project Management module of the system.
Major Telecommunications	Siebel Configurator, User Interface Designer, and VBScript Converter	Siebel Configurator, User Interface Designer, and VBScript Converter. Involved in the extension of the Siebel, conversion of scripts from SVB to Escript, and user interface design documentation including the evaluation of the fit of design to corporate and worldwide standards.
Major Telecommunications	Siebel Performance Analysis and Resolution	Analysed cause of poor performance in Siebel application, identifed configuration issues and resolved.
Major Telecommunications	Siebel Configurator, Reporting and Supporter	Configuration of Siebel application, Business Objects Reports and application support.
Major Telecommunications	Siebel Configurator, Workflow, CTI, Siebel Email Response Specialist	Configuration of Siebel application, design and implementation of Siebel Email Response component of project. Implementation of Siebel Workflow. Assistance with CTI integration.
Major Telecommunications	Siebel 7 Configurator, Environment Migration, Deployment Designer, Siebel Sync	Installation and configuration of Siebel 7 application. Environment migration planning. Detail technical design. Siebel Sync specialist. Deployment and training assistance.