CRMpeople.com
Presents
Resume 773.
Objective
To obtain a Siebel contracting position which will utilize my years of in-depth Siebel experience,
maximize my leadership ability, and further my technical expertise.
Work Siebel Systems, Inc. May 2002 – Present
Experience Product Marketing – Senior Product Manager
- Developed short and long term strategies for product functionality and architecture
- Researched and analyzed market, industry, and customer requirements
- Areas of focus – Upgrades, Access Control, Auditing, Diagnostics
- Worked with Tech Support to provide customers with solutions to existing issues
- Worked with customers to help them understand current and future functionality
- Provided expertise, selling tools, and training for the sales organization
Siebel Systems, Inc. December 1998 – May 2002
Expert Services – Senior Configuration Specialist
- Expert Services technical lead for upgrades, access control, data modeling, and scripting
- Performed all levels of technical development – data modeling, architectural design, performance tuning, web development, tools configuration, and upgrades
- Created and delivered architectural workshops to drive application design and project direction
- Created and delivered technical presentations to conferences, user weeks, and customer workshops
- Upgrade and technical lead for IBM’s global deployment of Siebel 7
Grant Thornton, LLP February 1997 – September 1998
Consultant
- Lead developer for a Siebel Sales Enterprise implementation involving programming with Siebel Tools, SQL, Visual Basic, C++, ActiveX, OLE, and WIN32 API
- Developer for a Vantive CRM implementation including – database modeling, GUI design, technical development, SQL programming, functional business analysis
- Lead developer of a Client/Server Billing Information System using Visual Basic, Access, Sybase, ActiveX, HTML, and Win32 API
- Performed all levels of interaction and development with SQL databases
Sea-Land Service, Inc.
April 1995 – February 1997 Supervisor of Financial Systems
- Managed monthly worldwide general ledger and sub-system processing
- Application developer in client/server and mainframe environments
- Designed and implemented relational database applications and models
- Provided technical support for daily accounting production processes
- Performed process improvement and re-engineering
Education Bachelors of Business Administration – Accounting and CIS August 1993
Augusta State University – Augusta, Georgia
Siebel 7 Certified
Siebel 7 Customer Certified Consultant
Siebel Certified Instructor
Computer JavaScript Visual Basic eScript EAI
Experience Oracle Sybase MS SQL Server SQLAnywhere