CRMpeople.com
Presents
Resume 768.
PROFILE
A professional with strong functional experience in the Oracle Sales and Marketing Applications. implementation, support and training. Background includes experience and training in the Oracle Sales Online, Incentive (Sales) Compensation, Foundation, Sales, Field Sales and Telesales Applications. Experience with Implementing, Customer Support, Training as well as working with End-Users to resolve Functional and Technical Issues related to Oracle Sales Applications. She has knowledge and worked with Oracle Applications 11.0.3, 11i(11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8), Oracle 7.3/8.x/8i, and Oracle Developer 2000(Forms and Reports).
TECHNICAL SKILLS
Software/Languages :
Oracle CRM 11i (Sales Online, Sales, Field Sales, TeleSales, Incentive (Sales) Compensation, Foundation, iStore, iSupport, Oracle Service, Contracts, iSupport), PeopleSoft eProcurement 2.0, Visual Basic, SQL Plus, Java Script, JSP, Perl, HTML, Front Page, Paint Shop Pro, Dream Weaver, Lotus Notes 4.5, R5
Web Technologies : IIS, Weblogic, Apache
Design Tools : Designer 2000, Visio 5
Reporting Tools : Oracle Developer 2000(Forms and Reports), Crystal Reports 6, MS Project, MS Excel, MS PowerPoint
Databases : Oracle 7.3/8.x/8i, MS Access 97, 2000, Oracle Tools (Oracle Enterprise Manager, DBA Studio, SQL Navigator, Toad)
Operating Systems : Windows 2000, NT 4.0, UNIX (HP-UX, SCO), Red Hat Linux 6
FUNCTIONAL SKILLS
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Presentation |
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Applications Development |
Software Development Lifecycle |
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Applications Implementation |
System Performance Management |
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Data Conversion |
Systems Integration |
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Database Design (Logical, Physical Models, ERDs, DFDs, Normalization) |
Training |
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Database Administration |
Technical Architecture |
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Database Installation and Tuning |
Technical Documentation |
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Gap Analysis |
User Acceptance Testing
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PROFESSIONAL EXPERIENCE
Oracle Corporation, Massachusetts,
United States of America 05/2002-Present
Senior Consultant, Customer Relationship Management
- Currently implementing the Oracle Sales Online, HTML Quoting 11.5.7 modules for a leading environmental services company in Massachusetts, providing comprehensive water and wastewater systems and services to commercial, industrial, municipal and residential customers.
- Gathering user requirements, performing map and gap analysis of As-Is and To-Be flows.
- Configuring the Foundation module Calendar, Tasks, Notes, Attachments, etc.
- Configuring the Sales Online module setting up Lead and Opportunity Management in Sales Online, including Lead Statuses, Lead Qualification, Interest Types, Sales Stages and Inventory Categories.
- Configuring integration of Oracle Sales Online with Oracle Inventory module.
- Implementing the Oracle HTML Quoting module to be used in conjunction with the Sales Online module setting up Quote Statuses, Quote Approval Workflow, etc.
- Implementing Territory Management configuring sales territories based on user requirements.
- Creating test scripts and user training documentation.
- Conducting training workshops.
- Implemented Oracle Sales Online 11.5.7 for a Multi-Billion Dollar Enterprise Data Storage supplier in the North Eastern United States.
- Setting up Lead and Opportunity Management in Sales Online, including Lead Statuses, Lead Qualification, Interest Types, Sales Stages and Inventory Categories.
- Setting up the Foundation module Calendar, Tasks, Notes, Attachments, etc.
- Managed Profile Options, Concurrent Processes and Managers.
- Setting up the integration of Oracle Sales Online with Oracle Inventory.
- Regression Testing of Sales Online 11.5.7 versus 11.5.4
- Responsible for resolving critical application and technical issues.
- Documenting gaps between the system and business requirements.
- User training.
- Involved in the Oracle Incentive Compensation, release 11.5.7 implementation for a leading manufacturer of medical lasers in Massachusetts, United States of America
- Gathering requirements with respect to Resource Hierarchy, Revenue Classes and Compensation Plans.
- Involved in the analysis and setup of the Resource Hierarchy, setting up Resources, Roles and Groups.
- Setup Rate Tables, Formulas, Plan Elements and Compensation Plans based on user requirements.
- Configuring Revenue Classes and Classification Rules.
- Training business users.
- Involved in the Oracle Incentive Compensation, release 11.5.5 implementation for a leading telecommunications provider in the United States.
- Gathering requirements with respect to Resource Hierarchy and Compensation Plans.
- Involved in the analysis and setup of the Sales Hierarchy, setting up Resources, Roles and Groups.
- Setup Rate Tables, Formulas, Plan Elements and Compensation Plans based on user requirements.
- Trained business users in the application.
- Involved in the Oracle Incentive Compensation, release 11.5.6 implementation for a leading CAD/CAM and Engineering software vendor in Massachusetts.
- Involved in setup and configuration of Oracle Incentive Compensation, including formulas,. rate tables, plan elements and compensation plans.
- Also involved in the preparation of setup and training documentation.
- Defining Resources, Roles, and Compensation Plans.
- Defining different Revenue Classifications including those with multiple condition rules, in Incentive Compensation.
- Defining Rate Tables, Calculation Expressions and Formulae for calculating Compensation.
Nigasoft Inc., Largo, Florida , United States of America 12/2001-04/2002
Oracle Applications Consultant
Extensive training in the following Oracle Applications 11i Modules
Oracle iStore 11i
- Extensively worked on implementation and customization of iStore, including creating Specialty Stores, Hierarchy and setting up Product Catalogs and Merchant UI.
- Customized the Store, Shopping Cart, Product Presentation at the Category and Item level.
- Involved in the setting up of Roles and Permissions for iStore Users, Customer Types and B2B Users and Managing Cache.
Oracle Service and Contracts 11i, iSupport
Setup and installation of Services and Contracts modules.
Involved in setting up of Installed Base and Knowledge Base and customizing those modules as per the client requirements.
Practical knowledge of setting up Charges, Counters, Statement and Solution Sets.
Setting up iSupport Administrator and Regular Users.
Oracle Manufacturing
- Inventory Defining Accounting Periods, Units of Measure, Items, Item Categories, and Stock Locators. Defining Inventory Key Flexfields. Have in depth knowledge of defining both Key and Descriptive Flexfields.
- Bill of Materials (BOM) Defining different kinds of Bills such as Standard, Configuration and Model Bills.
iGate Capital, Pennsylvania,
United States of America 06/2000 11/2001
Systems Analyst/Support
Oracle CRM (Sales, Field Sales, Sales Online, Sales Compensation Modules)
Was involved in the version 11.0.3 implementation and subsequent upgrade to 11i. Responsibilities included,
- Territory Management setting up Qualifiers, configuring Territories and running the related concurrent processes.
- User Management and Training.
- Sole resource for Post Implementation support
- Managed interfaces between Oracle CRM and Third Party systems.
- Managed and reported on high priority application and technical issues.
- Resource Management creation and management of Roles, Groups and the Sales Hierarchy.
- Setting up Lead and Opportunity Management in Sales Online, including Lead Statuses, Lead Qualification, Interest Types, Sales Stages and Inventory Categories.
- Tested and coordinated existing customizations and interfaces.
- Setting up the Foundation module Tasks, Notes, Attachments, etc.
- Managed Profile Options, Concurrent Processes and Managers.
- Multi-Org analysis, set up and testing.
- Created and registered custom report to provide a comprehensive list of all existing customers.
- Created 11i Sales Online testing and training scripts.
- End-user support (application and database issues) and training.
PeopleSoft eProcurement 2.0
Functional Lead and Infrastructure Specialist for a PeopleSoft eProcurement 2.0 implementation for a software consulting company with over 150 users. Responsible for the following:
Database Issues:
- Setup and maintenance of Database Server, installation of database software (Oracle8i).
- Creation of database, configuring tnsnames, listener, sqlnet files.
- Creation and maintenance of tablespaces, tables, indexes, including intermedia text indexes for LOB, CLOB datatypes.
- Creation of Users, Passwords and Roles.
- Inserting application seed data into the database using custom stored procedures.
- Monitoring of nightly database exports, Setting up automated backup of database, using custom stored procedures.
- Database replication, creation of standby (backup) database.
- Database recovery, including media recovery, recreating control files.
Application Issues:
- Installing and configuring eProcurement Application Server, IIS Web Server, and Dispatcher Server.
- Configuring PeopleSoft Connectivity between eProcurement 2.0 and PeopleSoft Finance.
- Functional setup - Application Settings, Configuring Users, Contacts, Purchasing Units, Market Site Parameters and Supplier Adoption.
- Setting up Buying Organizations, Bill to Address, Ship to Address, Commodities, Organization defaults.
- Loading supplier catalogs using PeopleSoft supplied stored procedures, generating CUP files using Commerce One Auto Process.
- Configuring, managing eProcurement connectivity with Market Site, monitoring Purchase Order dispatch to Market Place.
- User training, support for Application and Database issues.
Allegheny Child Care Academy, Pennsylvania,
01/2000-05/2000
United States of America
Developed a Fixed Asset Management System in MS Access and Visual Basic, to facilitate inventory tracking for the Allegheny Child Care Academy in Pittsburgh, PA.
- Requirements Gathering and Analysis; Data gathering, User Requirements Definitions, Task Analysis.
- Conceptual Design: Developed Logical and Physical model of the system, documented
- Entity-Relationships (ERD's), Data Flows (DFD's).
- Presented Architecture, Technology choices, and corresponding Platform Specifications.
- Detailed Interface Design: layouts, interactions, graphics, and control usage.
- Detailed System Design: Developing, Coding, and Acceptance tests.
- Deployed the system; Trained employees in the use of the system.
- Created Functional, Technical, Training documentation.
iGate Capital, Pennsylvania,
United States of America 11/1999 05/2000
Systems Intern
Researched and designed a method of facilitating a system integration, a single source for multi-application (PeopleSoft and Lotus Notes) query and update.
- Requirements gathering and analysis; Data Gathering, Defining User Requirements.
- Task Analysis, researching the DECS (Domino Enterprise Connection Services) as a
- possible solution. Comparing DECS Vs LEI (Lotus Enterprise Integrator).
- Designed the logical and physical model of the system.
- Designed and demonstrated a prototype of the system.
Duquesne University, Pennsylvania,
United States of America 09/1998-05/2000
Business Manager for the Duquesne Duke
- Maintained books of accounts and other business records.
- Customer Support, Billing and Collections.
- Reconciliation of Revenues and Expenses.
- Preparation of annual budget requests.
- Generated cash-flow reports based on departmental, university requests.
- Supervised the performance of the student aids in the department and maintained their payroll.
Potentiometers Private Limited, India 04/1995-04/1997
Accountant
- Maintained books of accounts and other business records.
- Preparation of annual financial statements.
- Generated funds-flow, cash-flow reports based on management requests.
EDUCATION
Master of Science (MS) in Information Systems Management (May 2000)
Duquesne University, Pittsburgh, Pennsylvania.United States of America
- Master of Business Administration (MBA)
(June 1997)
Osmania University, Hyderabad, India.
- Bachelor of Commerce (Honors)
(June 1994)
Osmania University, Hyderabad, India.