CRMpeople.com

 

Presents

 

Resume 766.

Summary

A Clarify Certified Professional with 5 years of experience in IT industry.

Education / Qualifications

Coimbatore.

 

Clarify CRM

 

Other courses:

 

 

Technical Knowledge

Operating Systems

Windows NT4

Windows 98

Windows 95

Windows 2k

Applications

Clarify eFrontOffice

Oracle Financials

Actuate Reports

MS SQL Server

Oracle

BEA Tuxedo

Skill

Visual Basic

Clarify Clear Basic

Oracle D2K

ASP

JSP

 

 

EMPLOYMENT SUMMARY

Working as a Senior Software Specialist in Digital Global Soft Limited, Bangalore since June 2001

Worked as Clarify Consultant in Bitech, Chennai, India from Jan 2000 - May 2001

Worked as Software Engineer in TIPL, Chennai, India from July1999 to Jan 2000

Worked as a Programmer in Vaishnavi Computers, Uttukuli, India from Aug 1998 to June 1999

Worked as a Programmer in Ahill Apparels, Tirupur, India from June 1997 to Jan 1998

PROFESSIONAL EXPERIENCE

Projects

Project – I

Oct2002– Till Date

FedEx Project

FedEx, Singapore

Environment: Clarify eFrontOffice 10.1

Details:

The Project aims at the implementation of various technologies in Clarify eFrontOffice 10.1. It includes

  1. Traveler Installation and Configuration

    2. The work involves in making the Clarify database as Traveler enabled, installation and configuration of Traveler Server, Traveler Client, Building of Nodes and deploy to the Users. Also Traveler default rules are customized to suit to the Client’s requirements which facilitate the avoidance of unwanted distributed records, additional sharing rules to distribute the customized table records, etc.

  2. Web Client Implementation

    3. Installation and Configuration of Web Client tool of Clarify eFrontOffice 10.1

  3. User Entry Script

    4. A script is written using ucreate utility of Clarify to insert the users at the back end.

  4. eSupport Implementation

A Business Process Automation Tool is developed for the client to automate their IT Team Development process. This is achieved by developing additional JSP pages in Clarify eSupport and using the existing logic.

 

 

 

Role: Project Lead

As a Project Lead, I was responsible for

    1. User Requirement study
    2. Propose Solutions
    3. Functional Design and Technical Design
    4. Development
    5. Testing & Delivery

      6.  

      Project – II

    Dec2001– June 2002

    Trouble Ticket Project

    NCIC, Taiwan

    Environment: Clarify eFrontOffice 8.5, Oracle, Actuate Report

    Details:

    The project uses the Clarify ClearSupport module to handle the Trouble calls from the Customer and Network Engineers. This is to use the existing Clarify Environment and to be customized to suit the existing customer and product information. Also to be customized to record more information for each service type and to handle the detailed work order information.

    Role : Project Lead

    As a Project Lead, I was responsible for

  1. User Requirement study
  2. Propose Solutions
  3. Prepare High Level Documentation
  4. Prepare Low Level Documentation
  5. Development
  6. Testing
  7. Integration
  8. User Training

 

Project – III

Oct2001 – Nov 2001

NCIC OE Project

Environment: Clarify eFrontOffice 8.5, Oracle

Details:

This project is to customize the existing Customer Entry Screen for Off-Net data entry. NCIC, as a telecom service provider will collect applications from the new customers. For the ease of data entry, a single screen is designed to enter all the relevant data of the customers including account, site, contact, address, billing information, etc. instead of navigating to various forms in Clarify.

Role : Clarify Consultant

  1. Study User Requirements
  2. Study existing environment
  3. Design new screen
  4. Prepare Low level design document
  5. Development
  6. Testing
  7. Migration to Production Environment

 

Project – IV

June2001– Aug 2001

Hutchison Trial

Environment: Clarify eFrontOffice 8.5, Oracle, Actuate

Details:

An integrated package is proposed to implement for Hutchison telecom. The package provides the solutions to locate and handle the network trouble. For the purpose, a Network Management System, TeMIP is used. TeMIP recognizes the network problem and alarm is raised and it is integrated with Clarify and Trouble Ticket is created to handle the alarm.

Role : Clarify Consultant

  1. Given Demo and Presentation to the Client
  2. Done parameterization and customization for the trial
  3. Installation of Clear Reports – Actuate 4.1
  4. Configured for Clarify Base Reports
  5. Developed new reports for ClearSupport

Project – V

June 2001 - Aug 2001

Clarify FMS Project

Environment: Clarify eFrontOffice 8.5, Oracle

Details:

Trouble Ticketing System is proposed to implement. NCIC has implemented Order Management System on Clarify, Fraud Management System and Billing applications. Trouble Ticketing System is to use Clarify and to be integrated to other applications.

Role : Clarify Consultant

  1. Given Demo and Presentation on Clarify to the client
  2. Involved in studying User requirements
  3. Given Technical Support in answering RFP
  4. Build an Interface with Clarify to FMS

Project – VI

Jan 2000 - May 2001

Data Migration

Environment : Clarify eFrontOffice 9.0, SQL Server

Details:

With an assumption of having Customer Contact and Site information in a single table in legacy system, created a Transaction Table in Clarify application to import the data from the legacy system and written code in Clear Basic to update in the Clarify tables from the transaction table.

Role : Clarify Consultant

Project: VII

Jan 2000 - May 2001

Help Desk Implementation

Environment: Clarify eFrontOffice 9.0, SQL Server

Details:

The ‘Help Desk Implementation Project" aims at computerizing the above STG (System Technology Group) operation with the objective of streamlining these operations so as to ensure a high uptime, quick & effective response management system. The derived objectives include proper work allocation & responsibility fixing, automation through appropriate workflows, alert systems, knowledge base build up for re-use etc.

Role : Clarify Consultant

 

Project: VIII

Jan 2000 - May 2001

Clarify Training & Pre-Sales

Environment: Clarify eFrontOffice 7.0/8.0/9.0, SQL Server

Details:

Have about 12 months of experience in training about 10 batches, including 6 Corporate Clients, who are leading implementers of Clarify eFrontOffice in India. I was a Technical Assistant to the Marketing Manager of Clarify in answering RFP’s on selling of Clarify eFrontOffice product. Also having an in depth knowledge in Data Modeling Concepts, Customization Tools such as DD Editor, UI Editor and Clear Basic.

Role : Clarify Consultant

 

Project: IX

July’99 To Dec’99

Inventory Management System

Environment: Windows95, Oracle 7.x, Visual Basic 5.0

Details:

This application is part of an ERP system and designed to keep the Master Records and Transaction Records. Project has been developed to provide better services to the customers and to improve the sales performance. Project was created using modules like customer maintenance, product maintenance, vendor maintenance, sales and stock managements, items receipt entry customer payments and invoice details. The following reports were generated - generation of reminders to customers for overdue bills, invoice, receipts, daily sales report, non-moving products, over stocked products, re-order level.

The system comprises of Raw Material Stores, Sales and delivery, Quality Check Production and Maintenance modules. The Reports were generated using Crystal reports.

Role : Project Coordinator

 

 

Project: X

Nov 1998 To Mar 1999

Systemization of Couriers

Environment: Windows95, Oracle 7.x, Forms 4.5, Reports 2.5

Details:

This application is for developing a system for a Courier Company.

This project includes the following modules.

1. Booking

2. POD Entry

3. Credit Billing

4. Reports

Role : Team Member

 

Project: XI

Sep 1997x To Jan 1998

Accounts and Finance Information

Environment: Windows95, Oracle 7.x, Forms 4.5, Reports 2.5

Details:

This application is for developing a system for Accounts Department.

This covers from entering vouchers and till arriving at the Trial Balance.

This project includes the following modules.

1. Vouchers

2. Journals

3. Ledgers

4. Trial Balance

Role : Team Member

Project: XII

June 1997 To Aug 1997

Inventory

Environment: Windows95, Oracle 7.x, Forms 4.5, Reports 2.5

Details:

This application is for maintaining stock ledger with provision for entries for purchase

bill, keep in track the stocks given for job order, and keep in Track the stocks given for

Outside WIP, and updates stock status of Materials, sales billing, generate monitoring

list of materials on threshold of Stock empty.

This Project includes the following modules.

1. Material Master

2. Stock Book

3. Job Order Book

4. WIP Book

5. Billing

6. Reporting System

Role : Team Member

 

PERSONAL DATA:

Sex : Male

Marital Status : Single