Education

January 1995 Professional Engineering Examination

Professional Experience

1996 – 1999 San Giorgio System Technology Genoa, It

1999 – May 2000 Elsag Spa Genoa, It

• Product configuration ‘Object Oriented’ SW developer;

• Project Leader responsible for technical aspect of the plant configuration project ‘Configuratore Commerciale’ developed for SACMI Imola on Oracle SellingPoint Platform.

• I joined the Elsag ‘Sales Force Automation’ internal project developed on Siebel platform;

• I joined a Field Service Project (Technical Assistance Call Center) developed for TelecomItaliaMobile on Siebel platform, I lead a team that integrated Siebel Entities with Billing System ones trough message queuing;

• I joined offer management customer teams as product and development expert, both for Oracle SellingPoint and Siebel products.
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2000 Ernst & Young Consultants Roma, It
2001 Cap Gemini Ernst & Young Genova, It

• Team leader for a team that identified business requirements, selected the package (Siebel) and designed Master Plan, architecture, interfaces and functional specifications for the systems used to support SNAM’s (the primary Italian Gas Company) new CRM services.
• Subject Matter Expert in the Sales Team for definition and implementation of TXT-eSolutions e-CRM Portal

• Siebel technical manager for a 12 people development team which implemented Siebel 2000 Financial Services for ONBanca one of primaries Italian On Line Banks. In less than six month Siebel package has been successfully personalized and configured to support user on the followings process:
  Customer Service Support: Contact Center inbound and outbound activities…
  Sales Force Automation: Sales Org Support, Prospect/Customer management, opportunity/proposal management, product catalogue, financial asset…
  Marketing Support: Customer Segmentation, Service level monitoring, customer Satisfaction monitoring…
  Siebel package has been also integrated by Online, Batch and Initial load interfaces with Bank’s legacy System.
  I personally coordinated the design phase and managed the whole development team, supporting each team member in problem resolution.

• Project Manager for ONBanca Application Mantainance Project

• Configuration Leader for Siebel 7 Financial Servicies design & implementation in Seguro Directo, the direct line Insurance Company of Seguro & Pensoes Portuguese (EUREKO).
  During this project we implemented telephone and web channels for marketing, sales and servicing of insurance package (Auto e Home Multirisk).
  I managed a group of around 15 persons beeing responsible for Siebel Configuration.

• Focal point for Financial Service Market offering of SL CRM Italy.
• Italian CGEY Siebel Competence Center Responsible

Training & Courses

6 – 25 August 1996 Concentra Corp Boston, Ma

3 – 10 December 1997 Concentra Corp Paris, Fr

12 – 15 September 1998 Concentra Corp Boston, Ma

16 May – 5 June 1998 Siebel University San Francisco, Ca

20 - 24 March 2000 Iri-Management Genoa, It

31 July – 2 August 2000 Oracle Milano, It

10 – 13 December 2000 CGEY London, UK

11 – 12 November 2001 CGEY Milan, It

12 – 13 February 2002 CGEY Milan, It

Affiliations/Certifications

Siebel eBusiness 2000 Customer Certified Consultant

International Exposure

In 2002 I’ll spent around 10 months in Portugal working on the above-mentioned activities.
I had training and workshop in the US and in several European countries

Languages

Computer Skill

Specific Skill: Object Oriented, ActiveX, Imaging, Client-Server, Ms Office, and CRM.

Interests and activities

Traveling and reading sail, paddling.