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Resume 761.
Summary:
Over Nine years of consulting industry experience in IT strategy management, application development, product and services marketing, proposal development, training, project management and systems integration for a number of high profile clients in banking, telecommunications, high-tech, healthcare, government, apparel and consumer goods industries. Expertise in project management, solution architecture, functional / business analysis, requirements gathering and gap analysis. Specialist knowledge in CRM, Data Warehouse, OLAP, Business Intelligence, knowledge management and Web architecture.
This Consultant has worked extensively on enterprise software such as Siebel eBusiness systems and has developed a strong expertise on EAI, application development, distributed computing (Microsoft .NET/CORBA/COM/J2EE/Web Services), XML integration, technical architecture and having a deep understanding of relational data modeling.
In his current job role, he is a Regional Architect under the Asia Architecture Competency group whom group is responsible and participate in the technical oversight to Professional Services projects, driving and support pre-sales activities and proposal development, providing upgrade strategy services, product knowledge transfer and the management of Architect activities to major clients in Asia Pacific.
Education:
Bsc (Hons) in Business Information Technology,
University of Central England
Advanced Diploma in Computer Studies, University of Oxford
Work Experience
Siebel Systems 4/2000 – Present, Principal Consultant
Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.
Taiwan Semiconductor (Taiwan) Oct 2002 – Present
Solution Architect
Environment: Siebel 7.0.4.211 Call Center and Service Application,Actuate eReporting, Windows 2000 Server, IIS 5.0, Oracle 8.1.7.2, Solaris 2.6,Citrix MetaFrame, SAP R/3, i2, 50 users
- Solution Architect to run a Service Management project code named - Post Sales and Service for Taiwan Semiconductor. Responsible for defining requirements gathering process, gap analysis, functional specifications, overall solution design, prototype and providing product advice to the technical and configuration team members.
- Upgrade Specialist for the Siebel 7 system upgrade for Taiwan Semiconductor. Responsible for defining technical architecture, application integration and the technical lead for the upgrade project of a production Siebel 6 system to the current version of Siebel 7 horizontal call center product
The Hong Kong and China Gas Company Limited (Hong Kong) Feb 2002 – Present
Solution Architect (7 Customer Certified)
Environment: Windows 2000 Advanced Server, IIS 5.0, Solaris 8, Novell eDirectory 4, Microsoft Cluster Services, Oracle 8.1.7, Siebel Financial Services 7.0.3, IBM MQSeries messaging, 484 users
- Solution Architect for the implementation of Siebel eEnergy 7 to Towngas in Hong Kong to support Call Centre, Sales and Field Service functionalities deploy to more than 600 users. Responsible for the definition and development that outlines the Siebel application architecture, technical and integration strategy for Towngas.
Discovery:
- Conduct business and technical workshops with users as well as customer technical team.
- Manage and delivery of System Architecture Report for customer sign-off.
- Provide guidance and ensure quality assurance in the solution design process.
Project Planning:
- Assists in project planning and effort estimation, evaluating tasks complexity and assessing tasks dependency, risks and issues in the technical delivery.
Upgrade Assessment:
- Conduct assessment study of upgrading from Siebel 7.0.4 to Siebel 7.5. Advised the customer in the business and technology enhancements and impact introduced by the upgrade. The tasks included taking stock of the architecture, configuration and integration plans for a new Siebel 7.0.4 implementation. Recommendations were made to the customer on how they could migrate their application successfully. Deliverables includes an upgrade project plan and upgrade recommendation paper.
Technical Delivery and Management:
- Pierce was responsible for the entire technical delivery for this project throughout the full implementation life cycle:, discovery and design of the application integration, high availability, sever capacity, security, disaster recovery, network, backup, operation and application architecture and leading the development of the solution design; setting development standards and guidelines. He led a team of integrators comprising members from both customer and Siebel PS team. Provided guidance and mentoring to the customer team members.
Technical Architecture:
- Responsible in the definition of Siebel Server infrastructure including Web Server, Siebel Server, Siebel Report Server and Siebel Database Server.
- Lead the customer team in various architecture decisions and planning such as security - ActiveDirectory, SAN storage –IBM ESS , server monitoring management –Patrol/Tivoli, enterprise job scheduling – BMC Control M, archive and backup and recovery tools – IBM ESS, stress test tools -LoadRunner, disaster recovery planning, and Siebel high availability architecture –MS Cluster/Resonate/F5 BigIP.
- Responsible for the planning and customer setup up of Siebel server’s infrastructure topology for various development, testing and production environments.
EAI Architecture:
- Led the discovery and definition of integration scope. Defined EAI, data replication, data sharing architecture to support CIS architecture. Define solutions to support batch and online integration requirements to approximately 40 enterprise systems.
- Performed recommendation and assisting the customer in EAI product evaluation and proof of concept that integrate Siebel with popular EAI vendors including BizTalk, WebMethods and SoftwareAG for the purpose of integration strategy
- Configured Siebel to work with WebMethods writing Siebel business services communicating to WebMethodsServer broker.
- Configured Siebel to work with Microsoft BizTalk using Siebel BizTalk Adaptor. Created workflow and configured Biztalk AIC, performed XML mappings between Siebel and SAP using XDR schema and BizTalk mappers.
- Define integration strategy and construct XML-based real-time integration using Siebel Workflow, Integration Objects, business services, XSLT and HTTP adapter integrating Siebel with an J2EE billing application
Standard Chartered Bank (Hong Kong) Nov 2001 – Feb 2002
Solution Architect (7 Customer Certified)
Environment: Windows 2000 Advanced Server, IIS 5.0, Solaris 8, Novell eDirectory 4,
Microsoft Cluster Services, Oracle 8.1.7, Siebel Financial Services 7.0.3, IBM MQSeries messaging, 484 users
Solution/Data Architect for a large implementation of phase 1 Siebel eFinance to Standard Chartered Bank in Hong Kong. Mainly played an advisory role in deciding technical direction and providing assistance with current architectural issues, working closely with Accenture staff and bank staffs by providing product expertise in the technical, integration data and business architecture of Siebel Financial Services 7. Responsible for the definition and development of data design specification, technical design specification for the Siebel platform.
Account Management:
- Acted as a Siebel technical advisor and customer advocate in the Siebel implementation
- Validate and support in the recommendations of technical architecture as well as integration approach.
- Submit Weekly report status and manage customer issues.
Discovery:
- Pierce was responsible for the validation of solutions to technical proposals put forward.
- Provide Siebel 7 eFinance demonstrations and new features to partner and customer project team.
Design
- With strong understanding of data model, Pierce was responsible for the delivery of the design of Siebel data architecture for both configuration and integration team.
- Analyze and resolve Chinese character support for Report viewing using Acrobat and Resonate Server
- Provided design advice to Siebel 7 configuration.
- Continue in the validation of integration design of XML messaging integration to Legacy system via MQ Series Server using XSLT transformation and Microsoft DOM objects.
- Assisted in the definition and installation of Siebel Server architecture including Web Server, Siebel Server, Siebel Report Server and Siebel Database Server.
PCCW Hong Kong Telecom (Hong Kong) Feb 2001 – Dec 2001
Solution Architect (2000 Customer Certified)
Environment: Windows NT 4.0, HP-UX 1.1, Oracle 8.1.6, Siebel eCommunications Sales and Call Center 6.0.1, IONA Orbix 3,Avaya CVCT CTI, 1030 call center users, 650 sales users
Solution Architect for a large implementation of Siebel eCommunications 2000 to provide multi-channel Customer sales, marketing and service functions for the PCCW HKT 24x7 Call Center to be rollout to more than 2000 connected business users and call center agents. Provided strong technical leadership and advice in the technical delivery of Siebel architecture solution in the Fixed/Wireline industry. Key responsibilities include project management, business requirements planning, enterprise Siebel integration, platform and architecture design. Spearhead Siebel technical and business solutions and leading a total of more than 20-member blended team comprising from customer, partner and Siebel professional services organization. Play a pivotal role in Siebel User Interfaces Design, Siebel business and technical architecture, Siebel infrastructure design and development of a Siebel EAI Corba-based middleware and applications integration strategy. Developed a framework for implementing VBCs to replace high volume loading strategy. Other responsibilities include overseeing the design and deployment of Siebel CTI, Fax and Email integration, deployment strategy and performance tuning. As an Architect, Pierce is vital in building relationship with the IT Group and executive sponsorship from both customer and Siebel group in ensuring Siebel applications strategic success.
Technical Delivery and Management:
- Pierce was responsible for the entire technical delivery for this project throughout the full implementation life cycle:
- Led a team of 20- member team and provided guidance and mentoring to the team members.
- Work closely with senior managers from customer team in resolving technical issues, managing technical solutions and managing the overall quality assurance of technical work delivered.
Design:
- Delivery of the design of Siebel system architecture including technical architecture, integration architecture for real-time and batch integration. Defined data replication strategies, CTI, email, middleware integration and functional scope.
- Planned and define software and hardware components.
- Work with CTI Competency in the design of CTI Adaptive integration with CTI middleware.
Integration and Configuration:
- Led a team of 7 Siebel integrators in the development of EIM batch architecture as well as online Corba integration using Siebel COM/Corba Interfaces with Visual Basic DLL.
- Coached and guided development team in the handling of business services, BC scripts and overall application object definitions.
- Assist the design and performance of Siebel Product Configurators using rules and business services.
- Configured Communication Server with Microsoft Exchange Server and FaxGate Server
- Prototyped a XML/Integration Object framework integration to PCCW IONA Corba middleware to improve application response time
Testing:
- Lead Testing team to produce Test Scripts
- Coordinated various test scenarios and work on technical issues
- Assist in stress test and desktop co-existence tests.
- Guided and monitored Testing team through the System Integration and User Acceptance Test
Deployment:
- Created and setup deployment plan.
- Knowledge transfer to customer support team.
- Perform and execute data conversion exercise.
- EIM Job Performance tuning using Oracle RDBMS tuning techniques. Worked with TAM and Expert Services in resolving Oracle performance issues with index and table space management
- Developed and design Virtual Business Components framework to assist the improvement of the overall application performance. This framework has helped reducing the loading time and contributing to better batch window and online performance.
- Lead and coordinated deployment team through till pilot production stage.
Legend Computer Systems (China) Feb 2001 – Mar 2001
Solution Architect
Environment: Windows NT, MS SQL Server, Microsoft Site Server, Siebel Tools 6.3, Siebel Call Centre 6.3 (Simplified Chinese), 100 users
- Solution Architect for implementation project of Siebel eChannel to Legend Technology, the largest computer manufacturer in Greater China. The aim of the phase 2 project is to deploy Siebel eChannel portal and Siebel partner management application to manage and automate business processes between Legend and over 4000 partners around China, enabling them to work collaboratively to market, sell to and service customers over the Internet. Key responsibilities include identifying solution integration requirements, performing business and gap analysis, create project implementation plan and delivered a functional requirement specification document. Other responsibilities include providing technical oversight to phase 1 Siebel configuration and Siebel architecture deployment such as iPlanet LDAP authentication, SAP connection, Lotus MAPI, and Resonate Load Balancing.
PCCW Hong Kong Telecom (Hong Kong) Aug 2000 – Dec 2000
Lead Configuration Specialist (2000 Customer Certified)
Environment: Windows NT 4.0, HP-UX 1.1, Oracle 8.1.6, Siebel CME -eCommunications Sales and Call Center 6.0.1, IONA Orbix 3,Avaya CVCT CTI, 1030 call center users, 650 sales users
- Lead .COM Architecture Specialist for Siebel eCommunications eSales 2000 implementation to PCCW HKT for the development of a B2C eBusiness application. Throughout the project, Pierce managed an 8-member team where he assumed a pivotal role in the project definition; discovery technical design and configuration of the project. Key responsibilities include requirements gathering, conducting workshop, leading configuration design, and overseeing overall .COM architecture alignment with other parallel Siebel projects. The aim of the project is to migrate and enhance the existing Internet applications developed using JAVA and ASP to Siebel .COM 2000 platform and to introduce additional set of features that will further enhance the business value of Siebel to the users. In the project, Pierce architect some of the technical solutions including bilingual language, iPlanet LDAP integration sign-on,, web based product configuration, one-to-one pricing and promotions, online shopping carts, backoffice order processing using EAI/Corba middleware interface, online payment engine, Auction/VOIP/chatting/collaboration interface, personalization etc.
- Senior configuration lead to the largest telecommunications service provider in Hong Kong – PCCW HKT, for the scope and discovery exercise of Siebel eCommunications 2000 in supporting a multi-channel CRM vision. Played a pivotal role in the technical direction of Siebel prototyped configuration, which includes CTI, product configuration, Pricing, Siebel Visual Basic and Smart Scripts. In this phase, Pierce led a team of 4 configurations in requirements mapping, configuration design and prototyping. Conducted workshops with users and assists Business analysts in the definition of gap analysis with Siebel solution, identification of integration and implementation efforts. Deliverables after this 8-week effort were Business Requirements document and Siebel Gap Analysis documents and a Prototype. Additionally, he has led both users and senior management presentations to preach Siebel value to customer, which has contributed to the success of the phase and won favorable customer endorsement.
Nike Inc Sep 2000 – Oct 2000
Lead Configuration Specialist
Environment: Windows NT 4.0,IIS 4.0, Oracle 8.1.6, Siebel eChannel 6, SAP R/3
- Lead eConfiguration specialist to the world’s leading sports Apparel and Footwear Corporation in – Nike Inc, for the deployment of a B2B portal using Siebel eApparel and footwear 2000 eChannel to support over 2000 retailers around the U.S. The portal site is designed to provide thin client access for retailers in catalog browsing and ordering, product literature and stock availability information from SAP to improve planning and buying process and also served as a communication distribution channel to retail partners around the United States. Was responsible for the site architectural design and configuration of Siebel Web templates, HTML, Style Sheets using Siebel eScripts and tools for use of Nike Retail website. Provided technical guidance to develop eChannel interface with ASP.
Hong Leong Bank Berhad Sep 2000 – Sep 2000
Solution Architect
Environment: Siebel eFinance 6.1. , Genesys CTI
- Led our implementation partner in the business analysis, requirements gathering, architecture review, and gap analysis of Siebel eFinance 2000 to one of the largest financial services organizations in Malaysia– Hong Leong Bank. Performed business and technical gap analysis and advice to assist our partner in determining Siebel out-of-the-box functionalities mapping to the banks’ requirements in addressing credit card anti-attrition, Inbound/Outbound telemarketing with Genesys CTI, campaign management and customer care consumer banking. The outcome of the review was to conduct a focus workshop representing our partner to users to highlight key technical areas and business recommendations in meeting the banks’ strategic CRM direction.
3M Sep 2000 – Sep 2000
Solution Architect
- Performed business gap analysis and architectural review one of the largest U.S based manufacturing company - 3M. The objective of the study is to provide a comprehensive multi-channel front office solution to ensure consistent customer interactions over telesales, field sales, web, call center and channel partners. Provided Siebel product knowledge and experience in leading Siebel .COM 2000 applications and Call Center prototyping to determine how Siebel core functionality can map to their eBusiness requirements. Experience includes a high-level study of the pilot scope, gap analysis, executives briefing, responding to users’ requirements on key front office functionalities. In addition, a prototype on Siebel eChannel was also developed for the customer. Key deliverables were Business Functionality document and Gap Analysis documents.
- Successfully engage in business development and marketing initiatives of Siebel Professional Services through leading a series of Siebel presentations to a number of industries partners/clients including 3M Singapore, Daimler Chrysler, DBS Bank, PCCW HKT, Siemens Consulting
Previous Jobs/Projects Experience
Decisions Express 7/1999 - 4/2000, Principal Consultant/Microsoft Solutions Manager
Decisions Express(DE) is a Business Intelligence (BI) and OLAP consulting company providing specialist information management services to companies across Asia-Pacific, Australia and New York. The company’s work adds value by enabling business managers to marshal information to support better informed and superior decisions. Presently, DE is known as Xenico group.
- Maintained and enhanced existing relationships with the company’s most important clients in the region by improving the quality of service. Some of these clients include Port of Singapore Authority, Gillette Asia Pacific, AMEX Bank, DBS Bank, Novartis Crop Protection, Berli Jucker, Credit Agricole Indosuez, VISA International, Effem Foods, Keppel TatLee Bank, Internal Revenue Authority of Singapore, Ministry of Education, Singapore Polytechnic, Nortel, Deutsche Bank, and Glaxo Wellcome.
- Led DE’s Microsoft consulting practice division as a Technical Manager and developed Microsoft Alliance relationship for an Asia Pacific based company. Areas of focus include the professional delivery of BI solutions using Microsoft DW framework and technologies such as SQL Server 7 integrating Exchange and Seagate Software. Manage proof of concept process from initial interest through technical closure. Responsible for and achieved the Microsoft Certified Solution Partner status for the practice and helped closed numerous implementations.
- Managed a 5-member project team for implementing Microsoft portal solution for an IT consultancy firm based in Asia Pacific region. The solution provides a web-based knowledge management portal that extracts information from disparate sources into a central repository enabling employees for knowledge sharing, collaboration and workflow management, providing a single analytical gateway for informed decisions. Effectively managed and lead the entire development using DHTML, Active Server Pages, Active Data Object accessing MS SQL server 7 and OLAP server and Exchange Server.
- Led and presented a configured business intelligence OLAP system for the largest telecommunications company in Singapore – Singapore Telecomm, in supporting executive and operational analysis of calls traffic by customers, countries, period, call station captured from external system. Conducted system readiness study and delivered system recommendations.
- Managed project team to develop and implement a business intelligence system for one of the largest hospital in Singapore – Singapore General Hospital. Responsible for responding to RFP and RFI, developed a $500K project charters and work plan. Solution includes executive reporting on SAP R/3 using Seagate Info business intelligence tools against SAP R/3. The system replaced an excel-based system to deliver summary and detail HR analysis, providing various Key Performance Indicators and executive information.
- Technical lead providing consulting guidance to 7 member development team to implement an executive reporting solution using Seagate Info for the Ministry of Home Affairs Singapore. This solution provides useful statistical information of criminals held in prisons in Singapore including demographics analysis, criminal types and trends reporting. The solution is widely used in Singapore Police force, Singapore Prisons, Central Narcotics Bureau and Singapore Immigration and Registration.
- Project Manager of a Microsoft OLAP services with SQL Server 7.0 project for a large US-based high tech corporation – Intel Technology. Responsible for overall customer success. Solution includes data extraction and transformation from Oracle sales data source into a sales data mart for OLAP reporting for channel sales and marketing analysis. The reporting system is to be used in all Asia Pacific offices providing analysis of channel sales performance with information used for marketing campaign management.
- Managed the successful design and implementation of a financial budgeting system for a large U.S. based CPG Company – Gillette, using Oracle financial analyzer OLAP tool. The system automates manual reporting and allows a centralized and cost-effective multi-dimensional analysis, budgeting and forecasting of the entire company sales and profitability figures.
Platinum Technology 4/1998 - 4/1999, Information Management Consultant
Acquired by Computer Associates in 1999, based in Chicago, PLATINUM Technology is one the largest provider of information management, systems management and life cycle management Software Company in the world.
- Delivered prescriptive Platinum’s No-Compromise data warehouse consultancy services as part of the Regional (SG) information management division
- Lead Data Warehouse Architect and led a 6 member team in the implementation of an Oracle-Platinum Technology based Enterprise Data Warehouse, development of Management and Statutory Reporting system to MAS and a profitability analysis solution for the largest Paris bank in Singapore - BNP. Responsible for entire life cycle management of user requirement analysis, design and implementation, as well as training. The system has helped faster online reporting and supports better customer relationship management to the bank’s front office.
Strategix Consulting 4/1997 - 4/1998, Senior Consultant
Strategix Consulting is a Singapore-based Data Warehouse and OLAP consulting company focused to deliver information management systems to companies around Asia Pacific for improved decisions makings
- Managed 5-member project team in the development of an Enterprise Data Warehouse and OLAP system using Oracle 7.3, Oracle Express range of OLAP tools, Visual Basic and Crystal Report for one of the largest bank in Singapore – Keppel TatLee Bank of Singapore. This system now being deployed provides a single point of bank-wide consolidation and business intelligence for analyzing the bank’s profitability, financial reporting, budgeting and forecasting. Estimated annual savings of $250 000.
Cananex Network Solutions 4/1996 - 4/1997, System Engineer
- Assistant Manager and System Engineer for a systems integration company in Singapore. Has delivered high-level network architecture and applications solution plans, and development of strategic enterprise accounts for a number of high profile clients. Provide technical professional consultancy for implementation of Internet, TCP/IP based LAN/WAN systems primarily in Microsoft NT and Novell environment.
Informatics Computer School 1/1994 - 3/1996, Technical Instructor
- Technical Instructor for the largest computer education centre in South East Asia providing training to both large and small private, public organizations and individuals. Responsible for instructor-led training and development of curriculum for C programming, Internet, groupware, JAVA scripting, Microsoft and Novell systems. Awarded Best IT lecturer for year 1996 for outstanding performance.
Education/Technical Background/Personal History
- Bsc (Hons) in Business Information Technology, University of Central England
- Advanced Diploma in Computer Studies, University of Oxford
Certification:
Siebel 7 Customer Certified Consultant (4 references available from HKT, Standard Chartered Bank, Towngas)
Siebel 7 Customer Certified Business Analyst
Siebel 7 Certified Business Analyst
Siebel 7 Certified Consultant
Siebel 2000 Certified
Siebel 2000 Business Analyst Certified
Siebel 2000 Customer Certified Consultant
Microsoft Certified System Engineer
Microsoft Certified Professional + Internet
Microsoft Certified Sales Specialist
Training Courses Completed
Siebel 7.5 Technical Workshop, Singapore
Siebel Interactive Selling Suite 7, Singapore
A Technical Introduction to MQ Series, IBM Learning Services, Singapore
Siebel 7 Analytics Overview, Hong Kong
Siebel 7 on Sun Solaris 8 Training, Hong Kong
Siebel ePlan, Hong Kong 2002
Siebel 7 eAI training, Singapore 2002
Siebel 7 Marketing Training, Singapore 2002
Siebel Communications, Media and Energy (CME) 7.0 Training, Hong Kong 2001
Developing Web-based XML applications, Microsoft CTEC 2001
Microsoft BizTalk Server Technology Conference, Microsoft Singapore 2000
Developing Web-based Applications using Siebel 2000, Sydney, Australia 2000
Siebel eBusiness 2000 Essentials training, San Mateo, CA, USA 2000
Knowledge Management workshop Asia Fusion 99, Microsoft Singapore 2000
Certified Seagate Info 7 Business Intelligence, Seagate Software Singapore 1999
Microsoft SQL Server 7.0 Data warehousing Course, Iverson training 1999
Windows NT 4.0 Core Technology, Drake Training 1998
Novell Netware 4.1 CNA Course, Informatics Training 1994
Siebel technical background
Siebel Application and Technical Architecture
Siebel Web applications
Siebel eBusiness Application Integration (eAI)
Siebel eFinance
Siebel eCommunications, eEnergy
Siebel eConsumer
Siebel Sales Enterprise
Siebel Service Enterprise
Siebel Call Center
Siebel Workflow manager
Siebel Assignment manager
Siebel Tools
Siebel Object Interfaces VB/COMCORBA/XML
Middleware experience
WebMethods Enterprise 5
Microsoft BizTalk Server 2000
IBM MQ Series 5.2
Application experience
- Actuate eReporting
- Oracle Express OLAP Server
- Oracle Discoverer /Oracle Financial Analyzer/ Oracle Reports
- Microsoft OLAP Server
- Microsoft DTS
- Business Objects OLAP@Work
- Crystal Reports 8
- Platinum ETL tool Infopump
- Platinum InfoBeacon OLAP
- Hyperion Software Wired for OLAP
- Cognos Impromptu
Server experience
- Microsoft Active Directory
- Microsoft Windows NT/ Windows 2000 Server
- Microsoft Cluster Server Services
- Microsoft Exchange 5/2000
- Microsoft Site Server 3.0
- Microsoft IIS 5
- Resonate Scheduler
- Novell Netware
- iPlanet LDAP Server/Enterprise Server
- HP UX
- Solaris 7
- IBM AIX 4.3
Database experience
- Oracle 7/8i
- IBM DB2 6.1
- Microsoft SQL Server 6.5/7.0
- Sybase
- Informix
- Microsoft Access
- X-base databases (dBase, FoxPro, etc)
Development tools experience
- Visual Basic.NET
- JAVA
- XML
- XSLT/XSL/CSS/DTD/XPATH
- Active Server Pages/Javascript/VB script/HTML/DHTML
- Visual Basic/COM
- CORBA
- Visual InterDev
- ActiveX/ OLEDB
- FrontPage
- T-SQL/ Oracle PL/SQL
- C