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Resume 760.

BSc (Hons) Applied Environmental Resource Science

Salford University.

Siebel 2000 Certified Consultant

Siebel 7 Certified Consultant

I have worked in all project phases from Analysis through to User Acceptance Testing.

Siebel 2000 (financial vertical), the overall project objective was the implementation of Siebel to support the agency sales force and sale force operatives with the emphasis on providing a Single View of Customer.

I was involved in two full project cycles of this implementation each phase included:

• Analysis: We undertook iterative functional workshops involving client and PwC Staff aimed drawing out Business requirements. My Deliverables included Functional Decomposition diagrams, Business Requirement Lists and Scenario walkthroughs.

• Design: Delivered detailed Siebel and Actuate design documents through Proof of Concept configuration.

• Phase 1 - I was informally responsible for the MIS workstream; this involved leading 2 client team members.
• Phase 2 – I worked on Automation and Workflow.

• Configuration: Delivered Quality Siebel configuration and Actuate reports meeting and exceeding design specifications.

• Phase 1 - Implementation involved Actuate developer workbench and COM interface to Siebel. We also implemented additional reports using MSQuery direct to the Siebel Database and reporting in Excel.
• Phase 2 - This involved updating Phase 1 Workflow Policies, Process and the Business Services they called. The majority of work in phase 2 involved process improvements implemented through Siebel Visual Basic including the use of Active X components.

• Testing/Fixing: Member of the Bug fixing team, as timescales compressed I was also involved in writing test scripts, execution, bug raising and fixing.

• Support and Rollout: This involved providing second line support for the application, as well as developing 1.2 release of the repository file.

Establish Lloyds stand alone Internet presence. The design and development work included the interface of a web design using Broadvision, HTML, JSP and C++ coding to middleware interfaced to a packaged banking engine (Sanchez) as well as the design and development of all interfaces from the six other key suppliers (FDR, Equifax, Teletech, Chase, Lechundi and the Post Office in Spain and the UK).

• Planning of Business User Acceptance Testing (BUAT). This involved developing a thorough understanding of the workings of the bank and the new procedures and processes. It also involved a broad and deep knowledge of each component, and the interactions between them and the external suppliers. Execution utilised an Automatic Testing Tool – Test Director. I was involved in the configuration of this

• Integration testing which required close liaison with client and external supplier staff from a range of levels, and careful test scheduling to compress normal the normal ‘Live’ operating environment, as well as mastering external bespoke systems and monitoring data transfer.

The Core Graduate Training Programme covered the PricewaterhouseCoopers Programming Method Set Standards.

"C" Programming - Created a program level design for a medium complexity business problem. Coded program in C. Program involved the transfer of data from the UNIX environment to the ORACLE database via the use of embedded SQL.

ORACLE - Used DDL to create database tables and constraints in the Oracle relational database. Loaded information into tables using SQLLoader. Modified data via DML.

Java - Developed GUI application in Oracle JDeveloper tool. Designed, coded and unit tested in a three-tier platform (PC, web server and Oracle DB). Executed a string test plan to verify the application functionality according to specifications. Completed an introduction to Internet programming on Sun server. Implemented e-commerce application through on-line sales catalogue.

System Testing - Ran an n-tier (host, client, server, web server, PC) system test plan, which included 4-6 cycles. Documented the cycle execution. Created TPR's, SCR's and IR's. Also fixed existing TPR's and implemented existing SCR's.

(1999- 2002) PwC– Management Consultancy Services

Financial Services – Business Unit

(1998- 199) I spent 15 months travelling in Australasia and the Pacific Islands

(Summer 1998) Customer Service and Logistics, Western Europe

Glaxo Wellcome

(1996-1997) One year Industrial placement at the Resource and Engineering Centre in Middlesex

British Petroleum Responsibilities Included

• Designing and Implementing a site wide Environmental Impact Assessment.

• Establishing a Distribution site Effluent Monitoring programme.

• Compilation of World Wide Best Practices Manual.

Languages - C

- Java

- Oracle

- PL/SQL

• SQLplus

• Visual Basic

Development Tools - J Developer

• V I
• Siebel 2000
• Actuate Developer Workbench

Operating Systems - Unix

Applications - MS Word

Testing Tools - Test Director

• Computer hardware platforms --- processors, memory, disk storage, tapes and so on
• Network hardware --- transmission media, LANs, routers, WAN technology
• Operating system software --- UNIX and Windows, etc.
• Database management systems --- Oracle, DB2 etc.
• Network management software --- TCP/IP, middleware
• Application environments --- web technologies, application servers, security software, development frameworks

PwC Internal course which the roles and responsibilities of Team management. Specifically it addresses developing a work plan for a team within a project, including estimating effort, determining staffing requirements, assigning tasks/responsibilities and prioritisation of tasks.

CCCT Workshop - Customer Care Centre Transformation concepts in relation to the MCM practice, not Siebel specific.

CCCT Siebel 99 Functionality - A Siebel specific course addressing navigation, functionality, business processes, and change integration.