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Presents

Resume 759.

Senior Project Manager - Peoplesoft CRM Senior project manager.

Manage CRM projects including:

• Proven track consulting role with leadership responsibility
• Full life cycle implementation with PeopleSoft 8
• Knowledge of functional products such as Sales, Marketing, Help Desk, Support, Field Service, Spare Parts Inventory, Asset Management, and Quality
• Lead all aspects of CRM project: consulting, business analysis, customizations, development, integration architecture, data migration, workflow strategies and QA.

• Define business process and functionality requirements for CRM applications.
• Lead a team of technical and functional CRM consultants and developers
• Manage implementation team that provides functional expertise in PeopleSoft 8 CRM
• Resource scheduling, project planning, status reporting and crisis management.

Senior Project Manager & solution architect - for this leading communications industry software solutions provider. Contributed expertise in the areas of solutions architecture and implementation as a member of the company’s CRM Clarify division. Responsible for analysis and design of complex software solutions to the industries leading service providers; lead sales activities, customer development, proposal development and closing sales. Emphasis made on the planning of optimal solutions from a technological and business standpoint and their management throughout the development lifecycle.

Senior Project Manager - Professional Services Department. As a Project Manager I have proven track record of direct project management success on large million dollar projects I managed all aspects of projects including:

• Manage customer expectations and developed requirements and specifications
• Define detailed project plans and execute per plan, manage project scope, risk, budget, schedule, resources, communications, and procurement.

I oversee all phases of implementation and monitor progress. I develop risk management strategies and respond to the needs of customer. I mange development teams, and subcontractors. I have skills for effectively communicate between team members and for management external customers and external suppliers.

Examples of project that I managed

• CRM CALL CENTER /CTI IVR project for Cellcom the largest cellular company in Israel.
• network/Infrastructure project for concrete company with 40 sites
• Development project for Bank Tefachot in Israel.

Project manager in the IT Department– of the successful implementation of mobile terminals for 150 sales agents of this large paper products business. The project included requirements definition, analysis and design, and leadership of the development teams.

Analysis and designer of a large marketing and sale system made in house including sales, marketing, logistics, support, and other things in the development of the system for this big firm. Work together with a lot of people in the organization, learn how they work today, find their requirements, do gap analysis and help on development the new system

Programmer – contributed expertise on various programming projects for this major Israeli software company.

Lieutenant in the center of system analysis in the army

Peoplecode courses Peoplesoft 2002

Various Clarify CRM courses Clarify CRM School 2002

Senior Managers Course Amdocs Business School 2001