CRMpeople.com

Presents

Resume 758.

With the good knowledge in : building, testing & implementing different types of Client Server applications including Multi Tier architecture and Web based business logic applications, especially used in CRM Industry.

I would like to establish myself as an expert consultant in the software industry.

K.K.Wagh College of Engg., Pune University,Nasik, Maharashtra INDIA.

Graduated in 1999 with (59.8%-Higher second class)

HSC with special subject as Electronics

H.P.T College of Arts and Science, Pune University,Nasik, Maharashtra

Graduated in 1994 with (81.82%-Distinction)

St’ Joseph Convent High School, Pune University, Nasik, Maharashtra

Graduated in 1992 with (85.68%-Distinction)

Diploma in Advanced Computing (DAC), of C-DAC, Ahmedabad

Duration : 6 months (16th Aug' 99 to 29th Jan' 00)

Passed with : 68%

Microsoft Certified Software Developer (MCSD)

Brainbench Master level Certifications in HTML 4.0, HTML 3.2, VBSCRIPT 5.5, ASP3.0

eCertifications.com:-Certifications in HTML 3.0

Age / [Date of Birth ] : 26 Years / [Feb, 13, 1976]

Gender : Female

Marital Status : Married

Languages Known : Fluent in English, Marathi and Hindi, Can Read and

Understand German

The company’s intranet includes whole Headquarter (Zydus Tower) with around 600 Computers. Being an intranet administrator of Zydus-Net the module includes Automation of library, and ORG Reports. I have developed Intranets like Library, MIS (Marketing information system), Websites registered by our company, Discussion forum, Message Board, Online scheduler, Work Flow, Online test module for the recruitment board, News Board and Info Kiosk. Each of these Intranets involves the SQL Server7.0 as backend and ASP as front-end tool.

The parent company Zydus Cadila is one of the largest Pharmaceutical Company in India. Under the expertise of the company in the particular area these portals were made to serve right from Top notch Specialists to common user. The portal serves for medical dictionary, search engines, Health Calculators, News from health corners, Online CME (Continuous Medical Education) exams, and personalized emails/pages for members. Some of them are noted here which involved a team of seven people and I was responsible right from Database designing and implementation to Programming, HTML validations/checking, testing, debugging and Web designing and maintenance.

I conducted Training, Presentation and Demo on Avaya eContact Suite 5.6 to Tata Telecom, Delhi.
This training involved the Fundamentals of CRM, eContact Suite, Call Routing, Routing Flows, and Integration with External Applications, Failover Domains, Backup Domains, and Distributed Servers. Practical CRM scenario.
It was followed by Installation, Configuration and Customization of the Product.Customization of the Product included Agent integration with the customer web page, Shared Browsing, Shared resources for agents, Agent and customer logins, Customization with the client website of the suite, Proactive Contact feature. It also included creating mail accounts for agent, customer, and supervisor. Supervisor monitoring of agents and customers. Data wake feature.

I was also involved with development Time Sheet Report Application using QDesigner Tool and QScripts language provided by Avaya eContact Suite 5.6 I played a major role in building Bug reporting system, timesheet reporting system and expense reporting system.

Integration of Avaya eContact Suite 5.6 with Cognos Impromptu and Powerplay.
I was responsible for the research on the integration and customizations required for building reports for Business Applications providedwith the product.

Inhouse Demo Lab set-up using Avaya Interaction Center 6.0/5.6 using different operating systems.

Technical Customer Support to Avaya, Australia Partners based in Melbourne.
I was responsible to provide, complete technical support to Avaya Client based in Australia. This was using all the media channels like phone, web chat and email. This included Installation, Configuration, and Customizations for the Avaya product, solving all the problems faced by the client during the process. It also included providing technical documents.