CRMpeople.com

Presents

Resume 757.

Siebel Certified Consultant / Developer

• Developed International Bank of Asia’s CRM (Siebel Financial Services) in collaboration with EDS Hong Kong/Australia.
• Developed Hong Kong Post Office’s Mail Tracing System (Siebel Service Enterprise).
• Configured various functions for internal project (Siebel eCommunications) for PCCW.
• Siebel Certified – Siebel University, Hong Kong.
• Degree in BS Management Information Systems (MIS).
• More than 3 years of IT experience.
• Consulting experience. Familiar on methodologies/ roadmaps.
• Ability to interface with business users and perform requirements mapping, gap analysis, process-flow documentation, and conduct user/technical training.
• Outstanding communication and presentation skills, plus ability to lead teams.

Siebel Consultant/Developer (Feb 2001 - Present)

1. International Bank of Asia Financial Services (External)

Position: Lead Technical Consultant/Developer

• Customized Siebel Financial Services v6.0.2 for IBA-CRM Project, managed by EDS.
• Configured various banking services (Credit Card, Retail Phone Banking, Application, Inbound/Outbound campaign, Financial Accounts and E-Banking Service Requests).
• Responsible for ALL technical aspects of Siebel configuration – GUI development, eScripting, views and visibility settings, applets, and data formatting using Siebel Tools.
• Defined business components, links, joins, and data layer mappings from source systems (data warehouse) for import to Siebel SQL database.
• Defined custom fields and columns in Siebel schema and implemented IBA-specific list of predefined values and e-banking literature.
• Defined integration objects for XML export. (Fax Integration)
• Performed client installations, development server/workstation set-up, and test environment set-up.
• Interfaced with key users in aligning IBA-specific requirements to Siebel functionality.
• Participated in key-user training and UAT, and functional testing of prototypes.
• Discussed technical and process issues in the Siebel configuration review with CRM team.
• Documented the technical configuration specifications for project transition and turnover.

2. Hong Kong Post Mail Tracing Automation Service (External)

Position: Developer/Consultant

• Customized Siebel Service Enterprise v6.3 for HK Post Mail Tracing Services.
• Responsible for GUI layer and business object layer configuration. Responsible for customization of screens, views, and applets specific to HK Post’s procedures.
• Managed schema and data objects mappings and modifications.
• Developed Audit Trail features for service request and activity record tracking.
• Automated the escalation of records for approval and compensation.
• Defined visibility and access-level configuration settings.

3. SMART CIC (Internal)

Position: Developer/Consultant

• Participated in customizing Siebel eCommunications v6.0.1 as part of a Siebel-PCCW global development team for an on-going phase 3 implementation of Smart Customer Information Center (CIC).
• Responsible for GUI retrofits and user change requests, and test data loading via EIM.
• Conducted functional testing for modified/enhanced screens and views.
• Implemented schema modifications according to retrofit specs.
• Participated in systems integration test and UAT.

Systems Analyst (10-1999 to 11-2000)

Worked as an analyst in a systems integration/migration project for Philippine Long Distance and Telephone Co. (PLDT), the leading Telecom in the Philippines, as part of a Deloitte Consulting Group under contract with COMFAC.

Project: PLDT Systems Integration/Migration Project (External)

Position: Systems Analyst

• Responsible for system documentation and business process review of PLDT IS Sector – specifically Office Automation Section, Application Development Divisions 1, 2 and 3, and HelpDesk Support Section.
• Gathered data on system capacity, legacy systems, system input/ouput, user headcount, data requirements, and hardware/software dependencies through key user interviews.
• Participated in the evaluation process to lay down the groundwork/discovery for CRM, Data Center, and internal process improvement.
• Conducted risk evaluations for the migration planning for both systems and procedures critical to daily IT processes, specifically for the section/divisions being handled.
• Participated in the formulation of recommended contingency measures based on the identified risks of physical migration.
• Documented the process flows and system dependencies of internal systems using Visio Tools, and contributed test plans for recovery measures.
• Reported directly to a Deloitte Project Manager.

Technical Associate – Call Center Group (06-1999 to 10-1999)

• Worked briefly as a technical associate for Unisys Call Center Group. Responsible for developing prototypes and customization of the Cincom Encompass - Unisys CRM suite (formerly Versatility CTI) in the newly established CRM Practice.
• Created demo applications for various external clients, such as insurance and service companies, and government agencies.
• Participated in gathering basic business requirements for the development of prototypes to be used by Unisys Marketing and Sales Group.
• Minor involvement in Pre-Sales support. Conducted technical presentations to clients together with Marketing and Sales Group.
• Completed technical training in the Cincom Encompass Package.
• Completed training in Visual Basic, PowerBuilder, and SQL Server.

Application/Verticals: Siebel Financial Services v6.0.2

Siebel Service Enterprise v6.3

Siebel eCommunications v6.0.1

Siebel Call Center v6.0.1

Backend/Database: Oracle 8i Database and SQL Server 7.0 Database

Operating System: Windows NT/2000/Unix

Server Installation: Siebel Enterprise, Gateway Server, Siebel Server, and Database Server

Client Installation: Dedicated, Thin, HTML, and Mobile Client (Remote), Tools Client

Tools Configuration: Siebel Repository, e-Script, Screens, Views, Applets

Business Components, Fields and Controls

Data Schema Extendibility – Extension Columns and Tables

Integration Objects (XML Export)

Reports Configuration – Actuate Reports (Basic)

Application Admin: Responsibility and Positions, visibility settings, LOV, Log-in administration

Server Admin: Server Manager, Server Components, and Server Tasks

Enterprise Integration Manager (EIM)

Siebel Workflow Automation

Assignment Manager

Non-Technical: Requirements Mapping, Gap Analysis, Design, and Documentation

SQL Server 7.0/2000 and Oracle 8i Basic Administration

Web Development - ASP, VBScript, MS FrontPage, HTML

Crystal Reports

Visual Basic, C, Perl

MS Project - project planning and scheduling

Visio 2000 - flowcharting and diagrams

Macromedia Flash, DreamWeaver, UltraDev

Siebel Certified Consultant 2000

Siebel Core Consultant Course - Siebel University, Hong Kong

Cincom CRM, Visual Basic and SQL Server Fundamentals – Unisys, Phils.

BS Management Information Systems (MIS) 1999

Ateneo de Manila University - Manila, Philippines

University Scholarship and Fujitsu Scholarship

High School Class Salutatorian Honors

25 years of age, single.

Enjoys creating and designing flash websites.

Referees and/or supporting documents may be provided upon request.