CRMpeople.com

Presents

Resume 755.

Education: BA Computer Studies

Profile

Extensive experience with leading technology vendors and consulting firms, proven skills in professional services management, project management, system development, client management, sales, technical support and man management. Wide range of business applications, including customer relationship management (CRM) and eBusiness. Significant experience in methods such as SSADM and Prince.

Calm but astute business manager, with strong communication, presentation and negotiation skills and extensive customer management experience. Excellent man manager who hires outstanding performers and achieves exceptional results from his team.

Current Position

Since leaving Clarify, in December 2001, I have been working as a freelance consultant while looking for the right opportunity for another permanent position in consulting management. During this time, I have managed large and complex projects and advised clients on aspects of CRM and eBusiness.

Career Detail

1996 to 2001 Clarify CRM software vendor

Director of Implementations, EMEA

Responsibilities: successfully deliver all of Clarify’s implementation projects across EMEA region (up to sixty concurrent), sell consulting and project services, build and manage international team of project management consultants, positively influence product sales, deliver outstanding reference sites, mentor and develop consultants and consulting managers

Achievements

¶ Developed, sold and delivered new consulting services with methodology, pricing, collateral, job specs, contracts and admin procedures to achieve 100% project success rate

¶ Grew revenues from zero to $2m in two years, with over 300% growth in second year

¶ Exceeded revenue target every quarter, doubled revenue per consultant

¶ Managed competitive development which led to massive product sale, replacing incumbent supplier

¶ Bid and successfully delivered Clarify’s first implementation project in Europe

¶ Rescued Europe-wide project dependent on product release which was delayed

¶ Sold and delivered consulting assignments worth several million dollars

¶ Pioneered creation of management structures to improve performance and develop consultants

1989 to 1996 LBMS Consulting Practice

Managing Consultant

Responsibilities: manage consulting assignments, deliver consulting on Project Management and PM methods, manage projects, develop bespoke business applications from early conception to rollout

Achievements

¶ Managed complex financial services project to achieve £90m return on £600k investment

¶ Implemented effective control on a £12m project which had missed a critical deadline

¶ Performed feasibility study to investigate worldwide sharing of data. Study report acknowledged by client as crucial to the success of the project

¶ Ran a series of JAD workshops to define global systems which eradicated redundancy and inconsistency of business processes and data

¶ Over 90% utilisation, frequent extensions and follow-on projects, sold further consulting

1986 to 1989 EDS Systems Integrator

Principal Consultant

Responsibilities: sell consulting and system development services to new-name clients, manage client relationship during consulting assignments and projects , manage development of new software product, ad hoc consulting

Achievements

¶ Sold services to the value of £5m, renewed existing service contracts

¶ Delivered four new customers including Exxon and Total/Fina

¶ Developed software product to manage automated operations at oil distribution terminals

1985 to 1986 Comshare EIS Software Vendor

Senior Technical Consultant

Responsibilities: pre-sales support to sales-force, project management, hands-on system development

Achievements

¶ Carried out feasibility study for development of an investment model using Comshare software. Managed subsequent project

¶ Developed a North Sea taxation model to enable client to improve return on investment. Carried out requirements analysis, design, coding, testing, user training and rollout.

1983 to 1985 GE Information Services Bureau Services

Client Manager

Responsibilities: manage a team of customer service consultants, grow revenues by supporting customer use of services, fifty clients, £2.5m annual revenues

Achievements

¶ Secured a major client by negotiating a deal worth over £350k

¶ Implemented a trading system in North America, Europe and Asia Pacific, supporting market deals around the clock

¶ Retained a key employee who intended to resign

Projects

Telecommunications

This Consultant was appointed programme manager for the development of the customer-facing systems for a telecommunications company. He was responsible for five projects, involving the parallel, interconnected implementations of Clarify eFrontOffice, ATG Dynamo, Interwoven TeamSite, SeeBeyond eInsight and Wipro WebSecure.

His initial contribution was to implement a strong PM discipline, to ensure that responsibilities were clear and to build a programme plan to meet the ambitious time targets. The first phase went live early and was received by users and IS management as an outstanding success. According to the vendor, it was the “most comprehensive single-phase rollout of Clarify modules yet performed”. He was retained to manage two further phases of development of these systems. Together this consumed 35 man years’ effort at a cost of around £4m and involved a systems integrator, consultants and contractors as well as the client’s IT and user staff.

Life & Pensions

This Consultant managed a project to develop an end-to-end system for a pension product. He revived a highly viable project which was about to be terminated and managed to maintain its momentum, despite technical problems and poor business support. The new system was delivered on time and within budget, with a team of twenty IT, user and third-party participants.

Manufacturing

This Consultant was project manager for the development of a European-wide database which held product formulations for an international paints manufacturer. He achieved a 100% on-time delivery on a project where time was a critical success factor. The existing system was being withdrawn and the deadline was not negotiable. All deliverables were produced on time and to specification.

Leisure

He joined a £12 million Sybase development project during its build and extended implementation phases. He became responsible for all planning and control and deputised for the Project Director. He was able to get the project back under control when it had missed a critical milestone. He was appointed to the project management team during a critical re-planning period. He prepared and gained board approval for a strategic-level plan which established the overall direction of the project to completion.

Expertise

Industries

Telecoms, pharmaceuticals, insurance, manufacturing, banking, hi-tech, oil, leisure, retail, healthcare, transportation, utilities

Applications

Customer relationship management (salesforce automation, customer service), life and pensions management (policy admin, agency admin), accounting, stock control, order processing, financial reporting, investment modelling, tax planning, petroleum engineering, treasury management, construction, oil trading, distribution, colour management, musical copyright, container transportation, voyage scheduling, customer and agent management, tariff maintenance, human resources, office automation, EIS, CASE.

Customers

ADP, Airtel, British Petroleum, British Telecom,. Compaq, Energis, Ericsson, Esso, Gillette, Glaxo, Hitachi, ICI, Legal & General, London Ambulance Service, NatWest Bank, Norweb, Omnitel, P&O, Philips, Radiolinja, Railtrack, Roche, Shell, Sony, Telenordia, Telkom South Africa, Texaco, TSB, Xerox

Software

Clarify eFrontOffice (all modules), ATG Dynamo, Interwoven Teamsite, SeeBeyond eInsight, Sybase, Oracle, SQL Server, MS Office, MS Project, PMW

Methods

Prince, SSADM, LSDM, Systems Engineering, JSP